Customer Support Executive

Berkowits-Hair-; Delhi; On-site; INR 350,000 - 450,000; Full time

Job summary

Berkowits-Hair- Delhi is seeking a Customer Support Executive to handle inquiries related to beauty and wellness services, book appointments, and ensure an excellent client experience at every touchpoint.

You will manage calls, emails, chats and social media queries, assist with scheduling, provide service information, resolve complaints with empathy, and drive upsells while maintaining accurate client records.

Qualifications

• Bachelor’s degree or equivalent experience.
• Prior experience in customer support or hospitality, preferably in the beauty and wellness sector.
• Excellent communication skills (verbal and written) with a polite and professional demeanour.
• Strong knowledge of beauty and wellness services, trends, and customer expectations.
• Proficiency in CRM software and booking tools.
• Ability to multitask, handle pressure, and maintain a customer-first approach.
• Customer-centric mindset with empathy and patience
• Sales orientation with strong upselling skills
• Time management and organisational abilities
• Positive and approachable attitude

Responsibilities

• Handle incoming calls, emails, chats, and social media queries related to beauty and wellness services.
• Assist clients with appointment scheduling, rescheduling, and cancellations promptly.
• Provide accurate information about services, packages, promotions, and membership benefits.
• Address customer complaints with empathy and ensure timely resolution.
• Upsell and cross-sell relevant beauty and wellness services or products when appropriate.
• Maintain updated client records and feedback for service improvement.
• Coordinate with salon/spa managers and therapists to ensure smooth client service.
• Meet KPIs such as response time, appointment conversion rate, and customer satisfaction.

Skills

Customer support experience

Hospitality experience

CRM software

Booking tools

Excellent communication

Upselling skills

Education

Bachelor's degree

Tools

CRM software

Booking tools

Job description

Job Title: Customer Support Executive – Beauty & Wellness

Department: CRM

Job Summary:

We are seeking a customer-oriented and proactive individual to join our team as a Customer Support Executive. The role involves handling client inquiries related to beauty and wellness services, booking appointments, and ensuring an excellent client experience at every touchpoint.

Key Responsibilities:

Handle incoming calls, emails, chats, and social media queries related to beauty and wellness services.

Assist clients with appointment scheduling, rescheduling, and cancellations promptly.

Provide accurate information about services, packages, promotions, and membership benefits.

Address customer complaints with empathy and ensure timely resolution.

Upsell and cross-sell relevant beauty and wellness services or products when appropriate.

Maintain updated client records and feedback for service improvement.

Coordinate with salon/spa managers and therapists to ensure smooth client service.

Meet KPIs such as response time, appointment conversion rate, and customer satisfaction.

Qualifications & Skills:

Bachelor’s degree or equivalent experience.

Prior experience in customer support or hospitality, preferably in the beauty and wellness sector.

Excellent communication skills (verbal and written) with a polite and professional demeanour.

Strong knowledge of beauty and wellness services, trends, and customer expectations.

Proficiency in CRM software and booking tools.

Ability to multitask, handle pressure, and maintain a customer-first approach.

Customer-centric mindset with empathy and patience

Sales orientation with strong upselling skills

Time management and organisational abilities

Positive and approachable attitude

Employment Type: Full-time

Salary: As per last salary and interview performance

Working Hours: 9 hours - 10:00 AM TO 7:00 PM

Working Days: 1 week off between Monday-Thursday (Friday/Saturday / Sunday will be working)

Required Skills

telecalling communication appointment crm E-Commerce Customer Experience