Customer Support Executive

Kankei; Vasai; On-site; INR 240,000 - 360,000; Full time

Job summary

Kankei in Maharashtra is seeking a Customer Support Executive to join our team in a dynamic, international call center environment. You will handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction.

The role emphasizes strong communication, multitasking in a fast-paced setting, and adherence to company policies. Prior international BPO experience is a plus as you collaborate with teammates to deliver exceptional support.

Qualifications

• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in customer service principles and practices.
• Experience in an international BPO or call center is preferred.
• Problem-solving and customer-oriented mindset.

Responsibilities

• Manage incoming calls and customer inquiries professionally.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team to improve customer service processes.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills

Strong communication

Multitasking

Customer service principles

International BPO experience

Problem solving

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer service in an international call center environment. As a Customer Support Executive, you will handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction.

Key Responsibilities

• Manage incoming calls and customer inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in customer service principles and practices.
• Experience in an international BPO or call center is preferred.
• Problem-solving skills and a customer-oriented mindset.

If you are passionate about customer service and have the required skills, we encourage you to apply for this exciting opportunity to be part of our dynamic team.