Customer Support Executive

Talents Villa Staffing Solution Pvt. Ltd.; Jaipur; On-site; INR 228,000 - 379,000; Full time

Benefits offered by this job

Incentives

Job summary

Talents Villa Staffing Solution Pvt. Ltd. is seeking a customer service professional in Jaipur to maintain positive customer relations and resolve inquiries.

You will handle communications across channels, process requests, and keep detailed interaction records, while supporting a team of junior representatives to ensure high satisfaction. The role prefers 1 year of experience in customer support and requires proficiency in English and Hindi.

Qualifications

• 12th pass or higher is required.
• Proficiency in English and Hindi.
• At least 1 year of customer support experience preferred.

Responsibilities

• Maintain a positive, empathetic attitude toward customers.
• Respond promptly to inquiries.
• Communicate with customers across channels.
• Acknowledge and resolve complaints.
• Know our products to answer questions.
• Process orders, forms, and requests.
• Keep records of customer interactions, transactions, comments and complaints.
• Coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives and ensure satisfaction.

Skills

Customer service

Communication

Bilingual English/Hindi

Team coordination

Education

12th pass

Job description

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support.

Requirements

• Qualification: 12th and Above


• Language: English & Hindi


• 1 Year experience in customer support will be preferred.

Salary & Benefits

Upto 34K CTC + Incentives

Location

Mansraovar, Jaipur (Rajasthan)