Customer Support Executive

JMD Technologies Inc.; Jaipur; On-site; INR 201,000 - 279,000; Full time

Job summary

JMD Technologies Inc. in Jaipur is seeking candidates for a Customer Support role. Freshers and candidates with up to 6 months of BPO experience are welcome, with immediate joiners preferred.

The position requires handling customer queries, providing accurate resolutions, and maintaining high customer satisfaction. Prospective employees should demonstrate strong spoken and written communication, basic computer skills, and readiness to work in rotating shifts.

Qualifications

• Freshers & 6 months BPO experience.
• Immediate joiners preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer queries and provide accurate resolutions.
• Assist customers with their concerns in a professional manner.
• Maintain a high level of customer satisfaction.
• Communicate effectively with customers and understand their requirements.
• Follow defined process guidelines and quality standards.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate team when required.
• Freshers are eligible to apply.
• Candidates with 6 months or more BPO/Customer Support experience can also apply.
• Excellent verbal and written communication skills.
• Good customer-handling and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Comfortable working in rotational shifts.
• Immediate joiners will be preferred.

Skills

Problem-solving ability

Basic computer proficiency

Positive attitude

Job description

Experience: Freshers & 6 Months BPO Experience

Joining: Immediate Joiners Preferred

Key Responsibilities

• Handle customer queries and provide accurate resolutions.
• Assist customers with their concerns in a professional manner.
• Maintain a high level of customer satisfaction.
• Communicate effectively with customers and understand their requirements.
• Follow defined process guidelines and quality standards.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate team when required.
• Freshers are eligible to apply.
• Candidates with 6 months or more BPO/Customer Support experience can also apply.
• Excellent verbal and written communication skills.
• Good customer-handling and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Comfortable working in rotational shifts.
• Immediate joiners will be preferred.

Skills Required

• Problem-solving ability
• Basic computer proficiency
• Positive attitude and willingness to learn