Customer Support Executive

Elevateprimesolutions; Jaipur; On-site; INR 180,000 - 300,000; Full time

Job summary

First Attempt Skill is hiring a Customer Support Executive to handle international customer queries via voice, chat, or email from Jaipur. The role focuses on delivering high-quality service and quick resolutions while maintaining professionalism with global customers.

The candidate should demonstrate strong English communication, problem-solving, and interpersonal skills, with the ability to work in rotational shifts. Immediate joiners are preferred.

Qualifications

• Prior experience in BPO / customer support preferred.
• Excellent verbal and written English communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work in rotational shifts.
• Immediate joiners preferred.
• Customer-focused and detail-oriented mindset.

Responsibilities

• Handle international customer queries via voice, chat, or email
• Provide accurate and timely resolution to customer issues
• Deliver excellent customer experience in every interaction
• Maintain professionalism in communication with global customers
• Record and update customer interactions in the system
• Follow company guidelines and process standards
• Ensure first-contact resolution wherever possible
• Work in rotational shifts to support international operations

Skills

BPO experience

English proficiency

Problem solving

Interpersonal skills

Rotational shifts

Customer focus

Detail oriented

Job description

Job Overview

First Attempt Skill is hiring a Customer Support Executive for an International BPO process. The role involves handling global customer queries through voice, chat, or email while ensuring high-quality service and quick resolution.

Key Responsibilities

• Handle international customer queries via voice, chat, or email
• Provide accurate and timely resolution to customer issues
• Deliver excellent customer experience in every interaction
• Maintain professionalism in communication with global customers
• Record and update customer interactions in the system
• Follow company guidelines and process standards
• Ensure first-contact resolution wherever possible
• Work in rotational shifts to support international operations

Required Skills & Qualifications

• Prior experience in BPO / customer support preferred
• Excellent verbal and written English communication skills
• Strong problem-solving and interpersonal skills
• Ability to work in rotational shifts
• Immediate joiners preferred
• Customer-focused and detail-oriented mindset