Hiring Freshers For TOP MNCs

TalentFinder; Dadri, Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

TalentFinder is seeking a Customer Service Representative for a dynamic BPO environment. You will handle customer inquiries via phone, email and chat, and resolve issues to ensure outstanding service. We value clear communication, active listening, multitasking, and the ability to adapt to different customer personalities.

Graduate or undergraduate candidates may apply; prior BPO experience is a plus. Join a collaborative team to maintain accurate records of interactions and contribute to

Qualifications

• Graduate or undergraduate candidates may apply.
• Experience in a BPO environment is highly desirable.
• Excellent communication and active listening skills required.

Responsibilities

• Handle customer inquiries across phone, email, and chat.
• Resolve issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions.

Skills

Excellent communication

Phone handling

Active listening

Multitasking

Customer software knowledge

Education

Graduate/Undergraduate

Tools

Customer service software

Databases

Job description

Job Summary:As a Customer Service Representative in a BPO setting, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding service. This role involves communicating with customers through various channels, including phone, email, and chat, ensuring customer satisfaction and loyalty.

Key Responsibilities

• Customer Interaction
• Problem Resolution
• Record Keeping
• Education: Graduate/ Under Graduate Can Apply
• Experience: Experience in a BPO environment is highly desirable.

Skills

• Excellent communication skills, both verbal and written.
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in using customer service software,databases, and tools.
• Customer orientation and ability to adapt/respond to different types of characters.