Customer Support Executive

Mentis Systems; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Mentis Systems is hiring fresh graduates in Bengaluru for a customer support role. You will handle onboarding and provide information to customers, with international and domestic time-zone coverage. Strong English communication and willingness to work shifts are required.

The ideal candidate has a bachelor’s degree, excellent verbal and written skills, and a customer-first mindset. Training will cover platform features and cross-functional collaboration.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to demonstrate presence and empathy with customers.
• Ability to learn and teach customers new features of the platform.
• Ability to work collaboratively in a fast-paced, customer-first environment.
• Bachelor's degree is required.

Responsibilities

• Demonstrated ability to manage end-to-end onboarding processes for enterprise clients and high-value accounts.

Skills

Excellent verbal and written comms

Strong organizational

Problem-solving abilities

Empathy with customers

Learn and teach customers

Education

Bachelor's degree

Job description

Immediate Hiring!! Freshers - Any Graduate with good communication Skills

Required Skills

• Freshers who are interested in Customer Support Management (International / Domestic)
• Education Qualification: Any Degree
• Good English Communication and written skills required.
• Preferred candidates willing to work with International BPO Industry
• Provide product and service information to customers.
• Willing to work in any shifts (US time zones / UK/Domestic)

Job Description

What we’re looking for

• Demonstrated ability to manage end-to-end onboarding processes for enterprise clients and high-value accounts.

Skills & Competencies

• Excellent verbal and written communication skills with the ability to present and engage Customers
• Strong organizational, and problem-solving abilities.
• Ability to demonstrate presence and empathy with customers in order to solve the right problems.
• Ability to learn and teach customers new features and capabilities of the platform
• Ability to work collaboratively in a fast-paced, cross-functional environment with a customer-first mindset.
• Bachelors degree Must