Customer Support Executive

Datawens Technologies; India; Remote; INR 300,000 - 500,000; Full time

Job summary

Datawens Technologies seeks a customer support professional in India to respond to queries via phone, email, and chat, offering clear guidance and timely resolutions. You will assist with onboarding and training, demonstrate products, and coordinate with the development team to ensure prompt resolution of issues.

The ideal candidate has 1+ year(s) of relevant experience, strong communication skills, and a customer-first mindset to support our users effectively.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service orientation and problem-solving abilities.
• Ability to understand product features and explain solutions clearly.

Responsibilities

• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Provide guidance and support to help customers resolve issues and address their queries.
• Identify and escalate issues to the appropriate team when needed.
• Assist in product demonstrations for prospective and existing customers.
• Support onboarding and training of new users.
• Monitor and report application issues and verify fixes with the team.

Skills

Verbal communication

Written communication

Customer service

Listening and problem solving

Interpersonal skills

Product understanding

Ownership and follow-through

Job description

Key Responsibilities

• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Provide clear guidance and support to help customers resolve issues and address their queries.
• Identify, analyze, and escape issues to the appropriate team when required.
• Assist in product demonstrations for prospective and existing customers.
• Support the onboarding and training of new users.
• Monitor and report application issues.
• Verify and validate fixes for reported issues.
• Coordinate with the development team to ensure timely issue resolution.

Required Skills

• Good verbal and written communication skills.
• Strong customer service orientation.
• Good listening, analytical, and problem-solving abilities.
• Strong interpersonal and relationship-building skills.
• Ability to quickly understand product features and functionality.
• Ability to take ownership of tasks and ensure timely follow-through.

Experience

1+ years of experience in Customer Support, Customer Service, Client Support, or a related role.