Customer Support Executive

Weekday AI (YC W21); India; On-site; INR 600,000 - 800,000; Full time

Job summary

Weekday AI is seeking a Customer Support Executive for an in-office role in Okhla Phase 1, Delhi. The position focuses on delivering an exceptional support experience for premium customers, handling complaints, and building lasting relationships.

English communication and problem-solving skills are essential, with 1+ year of related experience and a customer-first mindset. The role requires taking ownership of issues, providing accurate guidance, and collaborating with internal teams to improve

Qualifications

• 1+ year of experience in customer support or related role.
• Excellent spoken and written English with strong communication skills.
• Empathy, patience, and the ability to handle dissatisfied customers professionally.
• Proactive ownership and follow-through to resolve issues.

Responsibilities

• Respond to customer concerns and support requests with empathy and a solution-oriented approach.
• Listen to customers, understand expectations, and identify root causes.
• Take ownership of issues and ensure timely follow-up until resolution.
• Communicate clearly with customers through relevant channels.
• Escalate complex issues to relevant teams and follow through.

Skills

Customer support

Empathy

Communication

Problem solving

Ownership

Job description

Job Description:

This role is for one of the Weekdays clients

Rs 600000 - Rs 800000 (ie INR 6-8 LPA)

Experience: 1+ yrs

Location: Delhi, India

We are looking for a customer-focused and empatheticCustomer Support Executiveto deliver an exceptional support experience for premium customers. The ideal candidate will be skilled at handling customer complaints, resolving concerns effectively, and turning challenging interactions into positive customer experiences.

This role requires excellent communication skills, patience, problem-solving abilities, and a strong sense of ownership. You will play an important role in strengthening customer relationships, building trust, and encouraging repeat purchases through responsive, thoughtful, and reliable support.

Key Responsibilities

• Respond to customer concerns, complaints, and support requests with empathy, professionalism, and a solution-oriented approach.
• Listen actively to dissatisfied customers, understand their expectations, and identify the root cause of their concerns.
• Take ownership of customer issues and ensure timely follow-up until a satisfactory resolution is achieved.
• Communicate clearly and professionally with customers through relevant support channels.
• Handle difficult conversations patiently while maintaining a positive and customer-first approach.
• Provide accurate information, practical solutions, and appropriate guidance to address customer needs.
• Escalate complex or unresolved issues to the relevant teams while maintaining accountability for follow-through.
• Identify recurring complaints, customer pain points, and service gaps.
• Share customer feedback and actionable insights with Marketing and other relevant teams to improve campaigns, messaging, and customer experience.
• Maintain accurate records of customer interactions, complaints, resolutions, and follow-up actions.
• Identify opportunities to improve support processes and reduce repeated customer issues.
• Build customer confidence and strengthen long-term relationships through consistent, dependable service.
• Contribute to customer retention, repeat purchases, and overall customer satisfaction.

What Makes You a Great Fit

• 1+ year of experiencein customer support, customer service, complaint handling, or a related role.
• Excellent spoken and written English with strong communication and interpersonal skills.
• Strong empathy, patience, and the ability to understand different customer perspectives.
• Proven ability to handle dissatisfied customers and resolve complaints professionally.
• A calm, composed, and solution-oriented approach when managing challenging conversations.
• Strong ownership and follow-through, with a commitment to resolving issues rather than simply responding to them.
• Good listening, problem-solving, and decision-making skills.
• Ability to communicate customer concerns clearly and collaborate with internal teams.
• Strong attention to detail and the ability to maintain accurate support records.
• A proactive mindset with an interest in improving customer satisfaction and service quality.
• Experience supporting customers for adirect-to-consumer (D2C) brand or consumer-focused businessis an advantage.
• Experience converting customer feedback into actionable insights for marketing or business improvement is desirable.
• Willingness to workin-office at Okhla Phase 1, Delhi, in a customer-focused and fast-paced environment.

Requirements: