Customer Support Executive

Weekday AI; Delhi; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

Weekday AI is seeking a Customer Support Executive for in-office role in Delhi. The candidate will engage premium customers with empathetic, responsive support and resolve complaints effectively, turning challenging interactions into positive experiences.

Excellent English communication, ownership, and problem-solving are essential to strengthen customer relationships and drive repeat purchases. Key responsibilities include handling complaints, documenting interactions, and sharing actionable

Formación

• 1+ year of experience in customer support or related role.
• Excellent spoken and written English with strong communication skills.
• Strong empathy, patience and problem-solving abilities.
• Owns issues and follows through to resolution, not just response.
• Proactive mindset to improve customer satisfaction and service quality.

Responsabilidades

• Respond to customer concerns, complaints, and support requests with empathy and professionalism.
• Listen to customers, identify root causes and resolve issues.
• Take ownership and ensure timely follow-up until satisfactory resolution.
• Communicate clearly with customers across channels.
• Handle difficult conversations with composure and customer-first focus.
• Provide accurate information and practical guidance to address needs.
• Escalate complex issues while maintaining accountability for follow-through.
• Identify recurring complaints and share insights with relevant teams.
• Maintain accurate records of interactions, resolutions, and actions.
• Suggest improvements to support processes to reduce repeats.

Conocimientos

Customer support

English communication

Empathy

Patience

Ownership

Attention to detail

Record keeping

Problem solving

Descripción del empleo

This role is for one of the Weekday's clients

Salary range: Rs 600000 - Rs 800000 (ie INR 6-8 LPA)

Experience: 1+ yrs

Location: Delhi, India

We are looking for a customer-focused and empatheticCustomer Support Executive to deliver an exceptional support experience for premium customers. The ideal candidate will be skilled at handling customer complaints, resolving concerns effectively, and turning challenging interactions into positive customer experiences.

This role requires excellent communication skills, patience, problem-solving abilities, and a strong sense of ownership. You will play an important role in strengthening customer relationships, building trust, and encouraging repeat purchases through responsive, thoughtful, and reliable support.

Key Responsibilities

• Respond to customer concerns, complaints, and support requests with empathy, professionalism, and a solution-oriented approach.
• Listen actively to dissatisfied customers, understand their expectations, and identify the root cause of their concerns.
• Take ownership of customer issues and ensure timely follow-up until a satisfactory resolution is achieved.
• Communicate clearly and professionally with customers through relevant support channels.
• Handle difficult conversations patiently while maintaining a positive and customer-first approach.
• Provide accurate information, practical solutions, and appropriate guidance to address customer needs.
• Escalate complex or unresolved issues to the relevant teams while maintaining accountability for follow-through.
• Identify recurring complaints, customer pain points, and service gaps.
• Share customer feedback and actionable insights with Marketing and other relevant teams to improve campaigns, messaging, and customer experience.
• Maintain accurate records of customer interactions, complaints, resolutions, and follow-up actions.
• Identify opportunities to improve support processes and reduce repeated customer issues.
• Build customer confidence and strengthen long-term relationships through consistent, dependable service.
• Contribute to customer retention, repeat purchases, and overall customer satisfaction.

What Makes You a Great Fit

• 1+ year of experiencein customer support, customer service, complaint handling, or a related role.
• Excellent spoken and written English with strong communication and interpersonal skills.
• Strong empathy, patience, and the ability to understand different customer perspectives.
• Proven ability to handle dissatisfied customers and resolve complaints professionally.
• A calm, composed, and solution-oriented approach when managing challenging conversations.
• Strong ownership and follow-through, with a commitment to resolving issues rather than simply responding to them.
• Good listening, problem-solving, and decision-making skills.
• Ability to communicate customer concerns clearly and collaborate with internal teams.
• Strong attention to detail and the ability to maintain accurate support records.
• A proactive mindset with an interest in improving customer satisfaction and service quality.
• Experience supporting customers for adirect-to-consumer (D2C) brand or consumer-focused business is an advantage.
• Experience converting customer feedback into actionable insights for marketing or business improvement is desirable.
• Willingness to workin-office at Okhla Phase 1, Delhi, in a customer-focused and fast-paced environment.