Customer Support Executive

Ample Technologies; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Ample Technologies in Hyderabad is seeking a Service Coordinator (Dashloc Executive) to manage service operations and deliver outstanding customer experience. The role focuses on handling calls, booking appointments, and guiding customers to the nearest iCare center.

You should have at least 1 year of experience in tele sales, service coordination, or retail sales, with strong communication in English and the ability to persuade customers.

Qualifications

• Experience in Tele Sales, Service Coordination, or Retail Sales.
• Strong persuasion and negotiation skills.
• Comfortable handling customer objections.
• Knowledge of Apple products.
• Positive attitude and target-oriented mindset.

Responsibilities

• Attend all incoming calls and ensure missed-call percentage is below 1%.
• Increase conversion from lead to walk-in and repair.
• Understand customer issues and service requirements.
• Book appointments and guide customers to the nearest iCare center.
• Follow up with customers who have not visited the service center.
• Provide stock and repair status updates.
• Promote AppleCare+ and accessories.
• Share daily reports on appointments, conversions, and revenue generated.

Skills

Tele Sales

Service Coordination

Retail Sales

Persuasion

Negotiation

Handling objections

Apple products

Target-oriented

Education

Diploma or Graduate

Job description

Job Description

Service Operations & Customer Experience Executive (Dashloc) About Ample With a rich legacy spanning over two decades in enterprise and premium retail, Ample is a leading technology and premium retail organization in India. Position: Service Coordinator (Dashloc Executive)

Experience: Minimum 1 Year

Languages: English, Hindi & Local Language

Desired Profile

• Experience in Tele Sales, Service Coordination, or Retail Sales
• Strong persuasion and negotiation skills
• Comfortable handling customer objections
• Knowledge of Apple products
• Positive attitude and target-oriented mindset

Key Responsibilities

• Attend all incoming calls and ensure missed-call percentage is below 1%
• Increase conversion from lead to walk-in and repair
• Understand customer issues and service requirements
• Book appointments and guide customers to the nearest iCare center
• Follow up with customers who have not visited the service center
• Provide stock and repair status updates
• Promote AppleCare+ and accessories
• Share daily reports on appointments, conversions, and revenue generated

Qualification

• Any Diploma or Graduate with good spoken Englis