Customer Support Executive - Hindi

Ample Technologies; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Ample Technologies in Bengaluru is seeking a customer service representative responsible for managing incoming calls and customer inquiries. The role involves providing accurate information and solutions to enhance customer satisfaction. A strong command of English and basic Hindi is preferred.

The ideal candidate should have 0-3 years of experience in customer service or tele-calling, showing confidence and the ability to handle objections. This is a full-time position within the IT Services & Consulting industry.

Qualifications

• 0 - 3 years of experience in tele-calling or customer service.
• Strong spoken English; Hindi fluency is an advantage.
• Ability to handle objections effectively.

Responsibilities

• Manage incoming phone calls and customer inquiries.
• Build relationships and trust with customers through communication.
• Provide accurate information and solutions to customer complaints.
• Meet sales targets and call handling quotas.

Skills

Customer service

Persuasion skills

Fluent in English

Fluency in Hindi

Job description

Job Description

Key Responsibilities:

• Manage incoming phone calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to Delight customers

Skills & Requirements:

Essential

• 0 - 3 years of experience in tele-calling, customer service
• Good spoken English; Hindi fluency is an advantage.
• Strong persuasion skills with professional communication.

Personality Traits

• Confident, patient, and customer-friendly.
• Consistent performer with ability to handle objections.
• Organized, disciplined, and target-oriented.

Job Classification

Industry: IT Services & Consulting

Functional Area / Department: Other

Role Category: Other

Role: Other

Employment Type: Full time

Contact Details:

Company: Ample Technologies

Location(s): Bengaluru

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.