Customer Support Executive

Ample Technologies; Chennai District; On-site; INR 250,000 - 380,000; Full time

Job summary

Ample is seeking a Service Operations & Customer Experience Executive in Chennai to handle inbound calls, coordinate service activities, and promote AppleCare+.

You will book appointments, guide customers to iCare centers, and share daily reports on appointments, conversions, and revenue. Requires 1 year in tele sales or related work, with good spoken English and knowledge of Apple products.

Qualifications

• Diploma or graduate with good spoken English.
• Experience in Tele Sales, Service Coordination, or Retail Sales.
• Knowledge of Apple products.

Responsibilities

• Attend all incoming calls and keep missed-call rate below 1%.
• Increase conversion from lead to walk-in and repair.
• Understand customer issues and service requirements.
• Book appointments and guide customers to the nearest iCare center.
• Follow up with customers who have not visited the service center.
• Provide stock and repair status updates.
• Promote AppleCare+ and accessories.
• Share daily reports on appointments, conversions, and revenue generated.

Skills

Tele sales

Service coordination

Negotiation

Communication

Product knowledge

Education

Diploma or Graduate

Job description

Job Description

Service Operations & Customer Experience Executive

About Ample

With a rich legacy spanning over two decades in enterprise and premium retail, Ample is a leading technology and premium retail organization in India. Position: Service Coordinator (Dashloc Executive)

Experience: Minimum 1 Year

Languages: English, & Local Language

Desired Profile

• Experience in Tele Sales,
• Service Coordination, or Retail Sales
• Strong persuasion and negotiation skills
• Comfortable handling customer objections
• Knowledge of Apple products
• Positive attitude and target-oriented mindset

Key Responsibilities

• Attend all incoming calls and ensure missed-call percentage is below 1%
• Increase conversion from lead to walk-in and repair
• Understand customer issues and service requirements
• Book appointments and guide customers to the nearest iCare center
• Follow up with customers who have not visited the service center
• Provide stock and repair status updates
• Promote AppleCare+ and accessories
• Share daily reports on appointments, conversions, and revenue generated

Qualification

• Any Diploma or Graduate with good spoken English