Customer Care Executive

NJ Group; Surat; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Performance-based incentives

Good appraisal and growth

Job summary

NJ Group in Surat seeks a proactive Customer Support Executive to handle calls, provide accurate information, and resolve customer issues with politeness and clarity.

You will collect and analyze feedback, respond to reviews, and contribute to knowledge content while coordinating with teams to improve service delivery. Experience with product knowledge and computer operations is valuable.

Qualifications

• Excellent communication and customer-handling abilities.
• Ability to understand customer needs and provide relevant information.
• Experience in resolving issues and escalating when needed.
• Good product knowledge and process understanding.

Responsibilities

• Efficient Handling of Calls.
• Serves customers by providing relevant information.
• Resolving internal service problems and escalating, if needed.
• Providing proactive customer outreach.
• Collecting and analyzing customer feedback.
• Responding to customer reviews.
• Developing and documenting knowledge into helpful content.

Skills

Good communication

Grasping power

Listening Skill

Product Knowledge

Computer Operating

Coordination

Job description

• Efficient Handling of Calls.
• Serves customers by providing relevant information.
• Resolving internal service problems and escalating, if needed.
• Providing proactive customer outreach.
• Collecting and analyzing customer feedback.
• Responding to customer reviews.
• Developing and documenting knowledge into helpful content.

Skills Required

• Good communication
• Grasping power
• Listening Skill
• Product Knowledge
• Computer Operating
• Coordination

Perks and benefits

Performance-based Incentive + Good Appraisal and growth

Contact details

Email: [e-mail]

Mob: [phone]