Customer Relationship Executive

Elevatoz Loyalty; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Elevatoz Loyalty Pvt Ltd in Bangalore is seeking a Dynamic Helpdesk Executive to provide customer support, lead generation, and service coordination. The role requires strong communication, sales orientation, and willingness to visit client locations and events when required.

The candidate should have 0–2 years of experience, excellent English communication, and the ability to handle multiple tasks with customers and partners, enabling growth in loyalty programs.

Qualifications

• Freshers and 0-2 yrs experienced candidates may apply.
• Experience in customer service, helpdesk, telesales, inside sales, or support functions is an advantage.
• Basic knowledge of MS Office, email communication, CRM/helpdesk tools preferred.
• Willingness to travel locally for client meetings, events, and concerts.

Responsibilities

• Handle customer inquiries, complaints, and service requests through calls, emails, and helpdesk systems.
• Ensure timely resolution and closure of issues while maintaining service quality.
• Coordinate with internal teams for effective issue resolution and operational support.
• Maintain accurate records of interactions, requests, and follow-ups.
• Build strong customer relationships to improve satisfaction and retention.
• Generate referrals and identify sales opportunities from existing customers.
• Use convincing, negotiation, and persuasion skills to support lead conversion.
• Visit client locations, events, concerts, site activations, and promotional programs when required.
• Support cross-functional projects and additional operational activities.

Skills

Customer service

Relationship-building

Interpersonal skills

Sales aptitude

Negotiation

Lead generation

Multitasking

Coordination

Time management

Problem solving

Attention to detail

Independent work

Team collaboration

Tools

MS Office

CRM/Helpdesk tools

Job description

Elevatoz Loyalty Pvt Ltd is headquartered in Bangalore (India), specializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition programs. It quickly designs, launches, and optimizes loyalty and engagement programs that engage their channel partners /customers. Each of these programs are powered by our easy-to-use, manage and implement technology platform. Our expertise extends across domains; a strength that has helped us partner with some of the biggest brands in the country like Panasonic, Duroflex, Bioseed, Nuziveedu, Centaury, Eaton Power, Coca Cola, , John Distilleries, Green Panel, Duroply, O9 solutions etc.

Working Hours: Monday to Saturday | 9:30 AM - 6:30 PM (Two Saturdays Off as per roster)

JOB SUMMARY

Dynamic customer-focused Helpdesk Executive responsible for customer support, lead generation, service coordination, and client engagement. The role requires strong communication, multitasking, sales orientation, and willingness to visit client locations / events / concerts whenever required.

KEY RESPONSIBILITIES

• Handle customer inquiries, complaints, and service requests through calls, emails, and helpdesk systems.
• Ensure timely resolution and closure of issues while maintaining service quality.
• Coordinate with internal teams for effective issue resolution and operational support.
• Maintain accurate records of interactions, requests, and follow-ups.
• Build strong customer relationships to improve satisfaction and retention.
• Generate referrals and identify sales opportunities from existing customers.
• Use convincing, negotiation, and persuasion skills to support lead conversion.
• Manage multiple tasks, priorities, and customer requests simultaneously.
• Visit client locations, events, concerts, site activations, and promotional programs when required.
• Support cross-functional projects and additional operational activities.

REQUIRED SKILLS & COMPETENCIES

• Excellent verbal and written English communication skills.
• Strong customer service, relationship-building, and interpersonal skills.
• Sales aptitude with convincing, negotiation, and lead-generation abilities.
• Excellent multitasking, coordination, and time-management skills.
• Problem-solving mindset with attention to detail.
• Ability to work independently and collaboratively.
• Flexibility to handle multiple responsibilities and business functions.

ELIGIBILITY CRITERIA

• Freshers and 0-2 yrs experienced candidates may apply.
• Experience in customer service, helpdesk, telesales, inside sales, or support functions is an advantage.
• Basic knowledge of MS Office, email communication, CRM/helpdesk tools preferred.
• Willingness to travel locally for client meetings, events, and concerts.

PREFERRED PROFILE

• Customer-centric and proactive approach.
• Strong organizational, coordination, and relationship-management skills.
• Ability to stay calm under pressure and handle multiple requests efficiently.
• Quick learner willing to take ownership and new responsibilities.