Customer Support Executive

24 7 ai; Bengaluru; On-site; INR 300,000 - 480,000; Full time

Benefits offered by this job

5 days/week

Two-way cab

Life Insurance

Medical Insurance

Cafeteria

Gym

Job summary

24/7.ai is hiring for a Customer Success Associate in Bengaluru to handle calls and emails from customers across the US, Canada, and Australia. The role involves solving product, service, and technical issues with a client-first mindset.

Applicants should have a background in PUC/12th/ Diploma or undergraduate degree and excellent communication and analytical skills. Rotational shifts and US night shifts are part of the schedule.

Qualifications

• PUC/12th/Diploma or degree required; freshers and experienced can apply.
• Excellent communication and analytical abilities are essential.
• Willing to work US night shifts and rotational shifts.

Responsibilities

• Handle calls and emails from customers across US, Canada, and Australia.
• Provide product/service or technical support and resolve issues.
• Collaborate with teams to ensure customer satisfaction.

Skills

Verbal and Written Communication

Analytical skills

Customer Interaction

Night shifts

Education

PUC/12th/Diploma

Undergraduate/Graduate

Job description

Role & responsibilities

WE ARE HIRING FOR 24/7.ai

Job Description

Roles and Responsibilities

An International Process Job is a job where the executives are assigned to handle the calls and emails from customers in different countries, particularly the U.S, Canada, and Australia. These jobs include product and service support or technical support in which the customer is calling or sending an email to solve an issue.

Skills Required:

• Excellent Verbal and Written Communication skills.
• Good logical reasoning & analytical skills.
• Able to interact with customers Call / Chat, should be able to answer servicing questions.
• Able to work in Rotational and night shifts (US)

Salary Range : INR 3,00,000 - 4,80,000 L.P.A + Incentive + Goodies

Age limit: 18+ to 30 years below.

Benefits:

• 5 Days working 2 week off.
• Two way cab facility.
• Life Insurance.
• Medical Insurance
• World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones

Eligibility Criteria:

PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply.

Location :Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Rd, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087

Point of contact: Vasudevan J

Arc code:105

contact no: 9980693405

Role: Customer Success Associate

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success