Customer Support Executive

Naskar Financial Services; Howrah; On-site; INR 133,920 - 200,880; Full time

Benefits offered by this job

Performance Bonus

Annual Bonus

Job summary

Naskar Financial Services (Kolkata/Howrah) seeks a dedicated Customer Support Executive to act as the primary liaison for clients and associates, handling inquiries, guiding product information, and resolving issues with professional communication.

The role requires 1 year of experience (freshers welcome) and a bachelor's degree. Office-based, with fixed working hours and a monthly salary in the range shown.

Qualifications

• Verbal communication in Hindi, English and Bengali.
• Written skills in English.
• 1 year of experience as a Customer Support Executive. Fresher can apply.
• Bachelor's degree in any field (BBA/B Com/B Sc etc.).
• Highly proficient in Microsoft Office.

Responsibilities

• Serve as the first point of contact for customers and associates.
• Perform general administrative tasks, such as answering and directing phone calls; and handling email, files and mailings.
• Resolve customer complaints and provide accurate solutions.
• Explain products, services, company policies and client acquisition.
• Record customer interactions in CRM or support software.
• Escalate complex issues to senior teams when required.

Skills

Verbal communication

Written English

MS Office proficiency

Customer service

Education

Bachelor's degree in any field

BBA

B Com

B Sc.

Tools

Microsoft Office

CRM software

Job description

Customer Support Executive

Job description

The ideal candidate will be a problem-solver who has excellent communication skills.

Objectives of this role

• Act as the first point of contact for clients and Associates, ensuring all communication is handled promptly and professionally.
• Represent the company to clients and associates.

Responsibilities

• Serve as the first point of contact for customers and associates.
• Perform general administrative tasks, such as answering and directing phone calls; and handling email, files and mailings.
• Resolve customer complaints and provide accurate solutions.
• Explain products, services, company policies and client acquisition.
• Record customer interactions in CRM or support software.
• Escalate complex issues to senior teams when required.

Required skills and qualifications

• Verbal communication skills in Hindi, English and Bengali.
• Written skills in English.
• 1 year of experience as a Customer Support Executive. Freshers can apply.
• Bachelor's degree in any field. B. Com/ BBA/ B Sc., etc.
• Highly proficient in Microsoft Office.

Preferred skills and qualifications

• Excellent communication and problem-solving skills.

This is a full-time office job based in Kolkata and Howrah with fixed working hours

About the Company

Naskar Financial Services offers a range of financial products, including loans and CIBIL report correction services.

For more information, please visit https://www.naskarfinserv.in/career/

Academic Qualification

• Bachelor's degree in any discipline. BBA, B Com and B Sc with at least 1 year of work experience preferred.
• Good knowledge of computers.

Job Type: Full-time

Pay: 12,000.00 - 18,000.00 per month

• Additional: Performance Bonus and Annual Bonus