Customer Engagement Executive

Keka Technologies Private Limited; Kolkata District; On-site; INR 180,000 - 300,000; Full time

Job summary

Keka Technologies Private Limited in Kolkata is seeking a Customer Engagement Executive to reach out to clients, address queries, and ensure a positive communication experience. The role requires strong communication, a customer-first approach, and the ability to meet targets.

Responsibilities include maintaining call records, updating contact lists, and building positive customer relationships. Freshers may apply, with multilingual skills considered an advantage.

Qualifications

• 1+ year experience in caller/telecaller roles; freshers may apply.
• Excellent verbal communication in English/Hindi/Bengali.
• Good listening and ability to handle objections professionally.
• Basic computer knowledge (MS Office, CRM tools, data entry).
• Ability to work independently and as part of a team; target-driven with customer-first attitude.

Responsibilities

• Make outbound calls to clients from the provided list.
• Record all successful and unsuccessful attempts.
• Obtain and update lists of individuals' contact details.
• Maintain call records in the CRM/database.
• Achieve daily/weekly/monthly calling and conversion targets.
• Build and maintain positive relationships with customers.
• Escalate unresolved issues to the appropriate department.

Skills

Verbal communication

Listening skills

Teamwork

Customer-centric

Objection handling

Tools

MS Office

CRM tools

Data entry

Job description

Job Title: Customer Engagement Executive

Location: Kolkata

Job Overview

We are seeking a motivated and confident Customer Engagement Executive to join our team. The role involves reaching out to clients/customers, providing information, addressing queries, and ensuring a positive communication experience. The ideal candidate should possess excellent communication skills, a customer‑centric approach, and the ability to achieve set targets.

Key Responsibilities

• Obtaining and updating lists of individuals' contact details.
• Recording all successful and unsuccessful attempts.
• Make outbound calls to clients/customers as per the provided list.
• Maintain and update call records in the database/CRM.
• Achieve daily/weekly/monthly calling and conversion targets.
• Build and maintain positive relationships with customers.
• Escalate unresolved issues to the appropriate department.

Requirements

• Minimum 1 years of experience as a caller, telecaller, or in a similar role (freshers may also apply if applicable).
• Excellent verbal communication skills in English/Hindi/Bengali.
• Good listening skills and ability to handle objections professionally.
• Basic computer knowledge (MS Office, CRM tools, data entry).
• Ability to work independently and as part of a team.
• Target‑driven with a positive attitude and customer‑first approach.

Preferred Skills

• Prior experience in sales/customer service/telemarketing.
• Multilingual ability will be an added advantage.

Why Join Us?

• Competitive salary with performance‑based incentives.
• Opportunity to learn and grow within the organization.
• Supportive team culture and positive work environment.

Required Skills

Customer Engagement Executive Updated MS Excel