Customer Support Executive

Clogic Softtech LLP; Odisha; On-site; INR 89,280 - 139,500; Full time

Benefits offered by this job

Competitive fixed salary

Performance incentives

Paid training

Career growth opportunities

Friendly and professional work环境

Job summary

Clogic Softtech is seeking a Customer Support Executive to assist customers via telecalling and ensure a high-quality experience. The role involves explaining software products, handling inquiries, registrations, and basic technical support, with a focus on customer satisfaction.

The candidate will maintain records, follow up with leads, and schedule demonstrations for the sales team, contributing to daily targets in a work-from-office setting in Bhubaneswar.

Qualifications

• 12th pass or graduate required.
• Freshers or experienced candidates welcome.
• Proficient in English, Hindi and Odia.
• Basic computer skills: MS Office & Google Sheets.
• Strong customer service and problem-solving abilities.
• Positive attitude and willingness to learn.

Responsibilities

• Make outbound and inbound calls.
• Explain Clogic Softtech's software products, services and training programs.
• Assist customers with queries, registrations, and basic technical support.
• Follow up with leads and existing customers.
• Resolve customer concerns professionally; escalate complex issues when required.
• Maintain accurate customer records in CRM or Excel.
• Schedule product demonstrations for the sales team.
• Aim to achieve daily calling and customer satisfaction targets.

Skills

Strong communication

Multilingual (EN/HI/ODIA)

Customer service

Problem-solving

Positive attitude

Team collaboration

Education

12th Pass

Graduate

Tools

MS Office

Google Sheets

Job description

Customer Support Executive

Company: Clogic Softtech

Job Type: Full-time

Location: Bhubaneswar (Work from Office)

Job Summary: Clogic Softtech is looking for a friendly and customer-focused Customer Support Executive to assist customers through telecalling.

The ideal candidate will handle customer inquiries, provide product information, resolve basic issues, follow up with leads, and ensure an excellent customer experience.

Key Responsibilities

• Make outbound and receive inbound customer calls.
• Explain Clogic Softtech's software products, services, and training programs.
• Assist customers with queries, registrations, and basic technical support.
• Follow up with leads and existing customers.
• Resolve customer concerns professionally and escalate complex issues when required.
• Maintain accurate customer records in CRM or Excel.
• Schedule appointments or product demonstrations for the sales team.
• Achieve daily calling and customer satisfaction targets.

Requirements

• 12th Pass / Graduate.
• Freshers and experienced candidates are welcome to apply.
• Good communication skills in English, Hindi, and Odia.
• Basic computer knowledge (MS Office/Google Sheets).
• Strong customer service and problem-solving skills.
• Positive attitude and willingness to learn.

Salary & Benefits

• Competitive Fixed Salary.
• Performance Incentives.
• Paid Training.
• Career Growth Opportunities.
• Friendly and Professional Work Environment.

Join Clogic Softtech and help deliver exceptional customer experiences while building a rewarding career.

Pay: ₹8,000.00 - ₹12,500.00 per month

Work Location: In person