Customer Support Executive

Alankit; Kamrup Metropolitan; On-site; INR 167,000 - 279,000; Full time

Job summary

Alankit in Assam seeks a telecalling/customer support professional to handle calls, explain financial services, and assist with client queries. Freshers to experienced candidates are welcome; Assamese language skills are preferred.

You will generate leads, follow up with prospects, coordinate with internal teams, and maintain accurate call records to ensure engagement and conversions.

Qualifications

• Graduate or undergraduate degree is acceptable.
• Freshers to experienced candidates are welcome.
• Experience in tele calling, customer support, or financial services is a plus.
• Good communication skills in Assamese.
• Confident and customer-focused approach.
• Strong convincing and interpersonal skills.
• Basic computer knowledge.
• Ability to handle customers professionally over calls.

Responsibilities

• Handle inbound and outbound customer calls.
• Explain company products and services to customers
• Generate leads and follow up with potential clients
• Assist customers with queries related to Financial Services, Broking, RTA, Demat Accounts, Mutual Funds, and other investment products
• Maintain regular follow-ups to ensure customer engagement and conversions
• Conduct client meetings and presentations (virtual and in-person)
• Coordinate with internal teams for smooth customer support and service delivery
• Maintain accurate records of calls and customer interactions in the system

Skills

Tele calling

Customer support

Financial services knowledge

Communication in Assamese

Interpersonal skills

Computer basics

Lead generation

Education

Graduate or undergraduate degree

Job description

Role & responsibilities

• Handle inbound and outbound customer calls.
• Explain company products and services to customers
• Generate leads and follow up with potential clients
• Assist customers with queries related to Financial Services, Broking, RTA, Demat Accounts, Mutual Funds, and other investment products
• Maintain regular follow-ups to ensure customer engagement and conversions
• Conduct client meetings and presentations (virtual and in-person)
• Coordinate with internal teams for smooth customer support and service delivery
• Maintain accurate records of calls and customer interactions in the system

Preferred Candidate

• Graduate / Undergraduate can apply
• Freshers to experienced candidates are welcome
• Experience in tele calling, customer support, or financial services will be an added advantage
• Good communication skills in Assamese
• Confident and customer-focused approach
• Strong convincing and interpersonal skills
• Basic computer knowledge
• Ability to handle customers professionally over calls