Customer Support Executive

SkillLabs; Gurugram District; On-site; INR 240,000 - 400,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid leave and holidays

Learning and career development

Job summary

SkillLabs in Gurugram, India is seeking a Customer Support Executive who is passionate about helping customers and delivering excellent service. The role handles inquiries via phone, email, and chat, resolving issues promptly and ensuring a positive experience across channels.

You will maintain records, escalate complex issues, and provide accurate product information while collaborating with internal teams to improve customer satisfaction.

Qualifications

• Bachelor's degree or Undergraduate.
• 0-8 years of experience in customer service or a related role.
• Excellent English verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer proficiency and familiarity with CRM software is an advantage.
• Customer-focused attitude with patience and empathy.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Resolve customer issues promptly and professionally.
• Communicate clearly and effectively with customers.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate team.
• Provide accurate product and service information.
• Follow up to ensure timely issue resolution.
• Collaborate with internal teams to improve customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Multitasking

Time management

Education

Bachelor's or Undergraduate

Tools

Zendesk

Freshdesk

Salesforce

CRM software

Job description

Job Title

Customer Support Executive

Job Summary

We are looking for a Customer Support Executive who is passionate about helping customers and delivering excellent service. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience across various communication channels.

Key Responsibilities

• Respond to customer queries via phone, email, and chat.
• Resolve customer issues promptly and professionally.
• Communicate clearly and effectively with customers.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate team.
• Provide accurate product and service information.
• Follow up to ensure timely issue resolution.
• Collaborate with internal teams to improve customer satisfaction.

Required Qualifications

• Bachelor's degree or Undergraduate.
• 0 8 years of experience in customer service or a related role.
• Excellent English verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer proficiency and familiarity with CRM software is an advantage.
• Customer-focused attitude with patience and empathy.

Preferred Skills

• Experience with customer support tools such as Zendesk, Freshdesk, Salesforce, or similar CRM platforms.
• Ability to handle difficult customer situations professionally.
• Strong organizational and time management skills.
• Willingness to work flexible shifts, including weekends or holidays if required.

Benefits

• Competitive salary (2.4 - 4.0 LPA)
• Performance-based incentives
• Health insurance (where applicable)
• Paid leave and holidays
• Learning and career development opportunities

Location: Gurugram, Mohali