Customer Support Executive

VFRYT; Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

VFRYT is seeking a Customer Success, Service & Operations professional in Chennai to support customers via phone, email, and chat. You will coordinate POD collection, track line-haul vehicles, and work with internal teams to resolve complex issues. Freshers with basic Excel knowledge are welcome to join a fast-paced logistics tech environment.

The role offers full-time, permanent employment and opportunities to grow in customer success and operations within a courier/logistics tech company.

Qualifications

• Freshers with interest to work in Logistics based company.

Responsibilities

• Provide customer support through phone calls, emails, or chats.
• Handle customer queries via phone calls, emails, and chats.
• Coordinate with other team for POD(Proof of Delivery) Collection.
• Line-Haul Vehicle Tracking with our In-house Intelligent Dashboard.
• Resolve issues promptly and efficiently while maintaining a high level of professionalism.
• Resolve customer complaints and issues in a timely manner.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain accurate records of all interactions using CRM software.

Skills

Basic Excel Knowledge

Education

Any Graduate

Tools

CRM software

Job description

• Provide customer support through phone calls, emails, or chats.
• Handle customer queries via phone calls, emails, and chats.
• Coordinate with other team for POD(Proof of Delivery) Collection.
• Line-Haul Vehicle Tracking with our In-house Intelligent Dashboard.
• Resolve issues promptly and efficiently while maintaining a high level of professionalism.
• Resolve customer complaints and issues in a timely manner.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain accurate records of all interactions using CRM software.

Desired Candidate Profile:

• Freshers with interest to work in Logistics based company.
• Basic Excel Knowledge.

Role: Customer Success, Service & Operations - Other

Industry Type: Courier / Logistics (Logistics Tech)

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education: Any Graduate

Key Skills