CUSTOMER SUPPORT EXECUTIVE CHAT SUPPORT

Vrinda International; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Vrinda International is seeking a Customer Support Executive – Chat Support to handle international chat inquiries and ensure high-quality client interactions within IT Services. The role requires professional, accurate responses, blending chat duties with other tasks as needed.

The successful candidate will communicate effectively in English, manage multiple chats, and resolve customer issues while adhering to company policies in a fast-paced environment.

Qualifications

• Proficiency in written English communication for clear, concise responses.
• Ability to multitask and maintain focus during high-volume chats.
• Experience in resolving customer queries and handling concerns.
• Exposure to international chat support environments and blended processes.
• Minimum 6 months of relevant customer support experience.

Responsibilities

• Provide real-time support through international chat channels with prompt, professional responses.
• Manage multiple conversations with high accuracy and attention to detail.
• Analyze and resolve queries, delivering solutions aligned with company policies.
• Balance chat support with other duties within international blended processes.
• Document interactions and feedback to support continuous service quality improvement.

Skills

English proficiency

Multitasking

Attention to detail

Query resolution

International chat support

Job description

Job Description:

Summary

The Customer Support Executive – Chat Support role within the IT Services sector is pivotal to maintaining high-quality client interactions and ensuring seamless service delivery. This position focuses on managing international chat-based inquiries, requiring a professional who can effectively resolve customer issues while adhering to strict service standards. The ideal candidate will serve as the primary point of contact for clients, leveraging strong communication skills to navigate blended processes and deliver timely, accurate solutions in a fast-paced environment.

Responsibilities

• Facilitate real-time customer support through international chat channels, ensuring prompt and professional responses.
• Manage multiple conversations simultaneously while maintaining high accuracy and attention to detail.
• Analyze and resolve customer queries efficiently, providing appropriate solutions that align with company policies.
• Execute tasks within international blended processes, balancing chat support with other assigned duties as needed.
• Document interactions and feedback accurately to support continuous improvement in service quality.

Requirements

• Proficiency in written English communication with the ability to convey complex information clearly.
• Proven capability in multitasking and maintaining focus on details during high-volume interactions.
• Demonstrated experience in customer query resolution and handling client concerns effectively.
• Prior exposure to international chat support environments and blended operational processes.
• Minimum of 6 months of relevant experience in customer support or a related field.