Customer Support Executive

Finhaat; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

Finhaat is looking for a Customer Support Executive to join their team in Gurugram, Haryana. The successful candidate will be responsible for providing exceptional customer support through chat and ticketing systems, ensuring timely resolution of customer queries. The role requires a minimum of 1 year of chat support experience and good communication skills in both English and Hindi. This position is office-based and work is required from Monday to Saturday.

Qualifications

• Minimum 1 year of chat support experience.
• Familiarity with ticketing systems.
• Basic computer knowledge required.

Responsibilities

• Provide exceptional customer support via chat and ticketing systems.
• Ensure timely and accurate resolution of customer queries.
• Maintain and update customer interaction records.
• Achieve individual performance targets.

Skills

Customer support

Chat support

Communication skills in English and Hindi

Job description

Key Responsibilities

1. Provide exceptional customer support via chat and ticketing systems.
2. Ensure timely and accurate resolution of customer queries and issues.
3. Maintain and update customer interaction records.
4. Achieve individual performance targets.

Requirements

• Ticketing experience.
• Chat support experience of minimum 1 year.
• Basic computer knowledge.
• Understanding of customer‑centric process.
• Good communication in English & Hindi both.

NOTE: This role is completely work from office & 6‑days (Mon‑Sat) in Sector‑66, Gurugram, Haryana.