Customer Support Executive

Bridgexcel; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Bridgexcel in Gurugram, India is seeking an experienced customer support executive to handle inbound calls, resolve queries, and assist customers with loan, repayment, EMI, account, and transaction-related questions.

The role emphasizes professional communication, problem solving, and adherence to defined TATs while utilizing MS Office/Excel and CRM tools to track and resolve issues.

Qualifications

• 2+ years of experience in customer support/inbound calling.
• Good verbal & written communication skills.
• Good knowledge of MS Office/Excel and CRM tools.
• Problem solving & customer handling skills.

Responsibilities

• Handle inbound customer calls & resolve queries professionally.
• Assist customers with loan, repayment, EMI, account, and transaction-related queries.
• Handle customer complaints & escalations within defined TAT.

Skills

Communication skills

Problem solving

Customer handling

Tools

MS Office/Excel

CRM tools

Job description

Job description

• Handle inbound customer calls & resolve queries professionally


• Assist customers with loan, repayment, EMI, account, & transaction-related queries


• Handle customer complaints & escalations within defined TAT

Required Candidate profile

• 2+ years of experience in customer support/inbound calling


• Good verbal & written communication skills


• Good knowledge of MS Office/Excel and CRM tools


• Problem solving & customer handling skills