Customer Support Executive

Bridgexcel; Gurugram District; On-site; INR 300,000 - 400,000; Full time

Job summary

Bridgexcel in Gurugram, India is seeking a Customer Support Executive to handle customer queries via voice calls and email, delivering timely and accurate information. You will understand concerns and work toward complete resolutions to ensure satisfaction.

The role requires 1+ year of experience in inbound calls and email support, along with excellent English communication and strong problem-solving skills under pressure. Join a team focused on customer care and service quality.

Qualifications

• 1+ year in inbound calls and email support.
• Excellent written and verbal English communication.
• Strong problem-solving under pressure.

Responsibilities

• Handle customer queries professionally via voice calls and email in a timely manner.
• Understand customer concerns and provide accurate, valid, and complete information.
• Resolve customer complaints and queries to maintain satisfaction.

Skills

English communication

Job description

Responsibilities

• Handle customer queries professionally via voice calls and email in a timely manner.
• Understand customer concerns and provide accurate, valid, and complete information.
• Resolve customer complaints and queries to maintain satisfaction.

Required Candidate Profile

• Minimum 1+ year of experience in inbound calls and email support.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving skills with the ability to handle pressure.