Customer Support Executive

4M Innovations Chennai; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

4M Innovations Chennai is seeking an experienced Customer Support Executive to handle customer communications across calls, emails, and ticketing systems.

The ideal candidate should have a pleasant personality, strong communication skills, and a problem‑solving mindset, with the ability to log and track issues and build strong relationships with customers.

Qualifications

• Excellent verbal and written communication.
• Strong interpersonal skills.
• Basic computer knowledge and typing proficiency.
• Familiarity with email/ticketing platforms and phone etiquette.

Responsibilities

• Respond to customer queries via phone and email.
• Provide solutions and resolve complaints in a timely manner.
• Maintain customer satisfaction and elevate issues where necessary.
• Log and track issues using ticketing systems.
• Build strong relationships with customers by being proactive and helpful.

Skills

Verbal communication

Written communication

Interpersonal skills

Typing proficiency

Job description

Job Summary

We are hiring an experienced Customer Support Executive to handle customer communications professionally across calls, emails, and ticketing systems. The ideal candidate should have a pleasant personality, strong communication skills, and a problem‑solving mindset.

Key Responsibilities

• Respond to customer queries via phone and email.
• Provide solutions and resolve complaints in a timely manner.
• Maintain customer satisfaction and elevate issues where necessary.
• Log and track issues using ticketing systems.
• Build strong relationships with customers by being proactive and helpful.

Skills

• Excellent verbal and written communication.
• Strong interpersonal skills.
• Basic computer knowledge and typing proficiency.
• Familiarity with email/ticketing platforms and phone etiquette.

Gender: Male or Female