Customer Support Executive

Flying Leap Ecom; Indore District; On-site; INR 250,000 - 420,000; Full time

Job summary

Flying Leap Ecom is hiring a customer support representative in Indore, India. The role involves handling inquiries via phone, email and chat, resolving issues, and maintaining meticulous records in the retail management system.

The ideal candidate has at least 1 year of experience in customer support, excellent communication skills, strong problem-solving abilities, and proficiency in MS Office. You should be capable of working independently with minimal supervision while maintaining

Qualifications

• 1+ year of experience in customer support/call center.
• Excellent communication skills for phone, email, and chat.
• Strong problem-solving abilities to resolve complaints promptly.
• Proficiency in MS Office (Word, Excel) for data entry and records.
• Ability to work independently with minimal supervision and maintain high productivity.

Responsibilities

• Provide exceptional customer support through phone, email, and chat to resolve queries.
• Handle customer complaints professionally and escalate when needed for timely resolution.
• Process transactions accurately using CRM/Office tools.
• Collaborate with internal teams to resolve complex issues and improve satisfaction.
• Maintain accurate records of all customer interactions in the system.

Skills

Communication skills

Problem-solving

MS Office

Independent work

Job description

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.


• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.


• Process transactions accurately and efficiently using CRM software such as MS Office or Google Workspace tools.


• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.


• Maintain accurate records of all interactions with customers using our retail management system.

Desired Candidate Profile

• min 1 years of experience in a similar role (customer support/call center).


• Excellent communication skills for effective interaction with customers over the phone/email/chat.


• Strong problem-solving skills to resolve customer complaints promptly.


• Proficiency in MS Office applications (Word, Excel) for data entry and record-keeping purposes.


• Ability to work independently with minimal supervision while maintaining high levels of productivity.