Customer Support Executive

Flying Leap Ecom; Dadri; On-site; INR 300,000 - 450,000; Full time

Job summary

Flying Leap Ecom is seeking a customer support executive to handle queries via phone, email and chat. You will provide product information and resolve concerns in a timely, professional manner.

The role offers opportunities to upsell relevant products, maintain CRM records, and escalate complex issues to senior staff when needed. 1–4 years of call center experience with international voice is preferred.

Qualifications

• 1–4 years of experience in BPO/Call Centre handling international voice processes.
• Strong communication and presentation skills.
• Proficiency in MS Office (Word, Excel) and basic computer literacy.
• Ability to learn quickly and adapt to new processes.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve concerns in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software (e.g., Google Workspace).
• Escalate complex issues to senior team members or supervisors when necessary.

Skills

Communication skills

Presentation skills

MS Office

Quick learner

Feedback-driven

Work under pressure

Tools

CRM software

Google Workspace

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software (e.g., Google Workspace).
• Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

• Excellent communication skills with strong presentation skills; ability to work under pressure.
• Proficiency in MS Office applications (Word, Excel) and basic computer literacy required.
• Ability to learn quickly and adapt to new processes/systems; willingness to take feedback constructively.
• 1-4 years of experience in BPO/Call Centre environment handling international voice process.