Customer Support Executive

Epoch Elder Care; Gurugram District; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Career growth

Job summary

Epoch Elder Care in Gurgaon is seeking a dedicated Customer Support Executive to handle customer inquiries, provide information, resolve issues, and ensure satisfaction. The Call Centre Executive will be the first point of contact, representing the brand with professionalism.

The role requires excellent communication, empathy, and the ability to manage multiple tasks in a fast-paced setting. Prior experience in a call centre or customer service role is preferred, with familiarity in CRM systems.

Qualifications

• High school diploma or equivalent. A bachelors degree is a plus.
• Proven experience as a Call Centre Executive or in a similar customer service role.

Responsibilities

• Answer incoming customer calls and respond to queries promptly.
• Provide accurate information about products, services, or company policies.
• Handle customer complaints or elevate issues to the appropriate department when necessary.
• Maintain a high level of professionalism and empathy during interactions with customers.
• Follow up with customers to ensure their inquiries or issues are resolved.
• Keep updated records of customer interactions, transactions, and feedback in CRM.
• Meet daily and monthly targets for call handling and customer satisfaction.
• Stay updated on company products, services, and promotions.
• Collaborate with team members and supervisors to improve call center performance.
• Adhere to company policies and guidelines while ensuring compliance with quality standards.

Skills

Excellent communication

Problem-solving

Multitasking

CRM software

Education

High school diploma or equivalent

Bachelor's degree (nice to have)

Tools

CRM software

Job description

Job Title: Customer Support Executive

Location: Gurgaon

Job Type: Full-time

Job Summary:

We are seeking a dedicated and customer-focused Call Centre Executive to join

our team. The ideal candidate will be responsible for handling customer

inquiries, providing information, resolving issues, and ensuring customer

satisfaction. The Call Centre Executive will be the first point of contact for

customers and play a crucial role in representing our brand.

Key Responsibilities:

• Answer incoming customer calls and respond to queries promptly.
• Provide accurate information about products, services, or company policies.
• Handle customer complaints or elevate issues to the appropriate department when

necessary.

• Maintain a high level of professionalism and empathy during interactions with customers.
• Follow up with customers to ensure their inquiries or issues are resolved.
• Keep updated records of customer interactions, transactions, and feedback in CRM.
• Meet daily and monthly targets for call handling and customer satisfaction.
• Stay updated on company products, services, and promotions.
• Collaborate with team members and supervisors to improve call center Performance.
• Adhere to company policies and guidelines while ensuring compliance with quality standards.

Qualifications and Skills:

• High school diploma or equivalent. A bachelors degree is a plus.
• Proven experience as a Call Centre Executive or in a similar customer service role.

• Excellent communication skills, both verbal and written.
• Ability to handle high-pressure situations and maintain a positive attitude.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively.
• Proficient in using computers and familiar with CRM software or other customer service tools.
• Fluency in multiple languages (optional but preferred).

Personal Attributes:

• Patience and empathy in dealing with customer concerns.
• Strong work ethic and dedication to customer satisfaction.
• Ability to work independently as well as part of a team.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other employee benefits.
• Opportunities for career advancement and professional development.