Customer Support Executive

SHARDA CONSULTANCY SERVICES; Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES is seeking a Customer Support Executive to join our team in the Delhi-NCR region or Tamil Nadu. The role focuses on delivering exceptional customer service in an international voice process environment, handling inbound calls and inquiries with accuracy and professionalism.

You will resolve customer issues, maintain records, and stay updated on product knowledge and company policies to provide the best support to our global clients.

Qualifications

• Minimum experience in customer support or similar role.
• Experience in international BPO setting preferred.
• Strong English communication and customer service mindset.

Responsibilities

• Handle inbound calls and customer inquiries professionally.
• Provide accurate information about products and services.
• Resolve complaints and issues effectively and efficiently.
• Maintain detailed records of interactions and transactions.
• Collaborate with team to improve customer service processes.
• Stay updated on product knowledge and company policies.

Skills

English communication

Customer support

Call handling

Problem solving

Computer systems

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the Delhi-NCR Region or Tamil Nadu. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in an international voice process environment. As a Customer Support Executive, you will handle inbound calls, assist customers with their inquiries, and ensure a high level of customer satisfaction.

Key Responsibilities

• Manage incoming calls and customer inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies to provide the best support.

Required Skills

• Strong communication skills in English.
• Experience in customer support or a similar role, preferably in an international BPO setting.
• Ability to handle high call volumes and work under pressure.
• Excellent problem-solving skills and attention to detail.
• Proficiency in using computer systems and software for customer management.

If you are passionate about customer service and have the skills to excel in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding support to our international clientele and be a part of our growing team.