Customer Support Executive

SkillLabs; Sahibzada Ajit Singh Nagar; On-site; INR 180,000 - 320,000; Full time

Job summary

SkillLabs is seeking International Customer Support Executives to join our growing team in Sahibzada Ajit Singh Nagar, India. The role emphasizes delivering exceptional customer experiences through strong English communication.

You will handle queries via calls, emails, and chat, assist international customers, and maintain records while collaborating with internal teams. Freshers and experienced candidates are welcome; rotational shifts apply, with ample growth opportunities.

Qualifications

• Excellent verbal and written English communication.
• Ability to work in rotational shifts and fast-paced environments.
• Strong customer service and interpersonal skills.
• Willingness to learn and adapt to international processes.

Responsibilities

• Handle queries via calls, emails, and chat.
• Understand customer requirements and provide accurate solutions.
• Deliver customer-focused service and maintain satisfaction.
• Follow processes, quality standards, and compliance.
• Maintain accurate customer records and documentation.
• Coordinate with internal teams for timely resolutions.
• Achieve defined productivity and quality standards.

Skills

English communication

Customer service

Interpersonal skills

Listening skills

Problem solving

Decision making

Rotational shifts

Fast-paced environment

Education

Graduates/Undergraduates can apply

Job description

We are hiring International Customer Support Executives to join our growing team. This is an excellent opportunity for candidates who have strong English communication skills and are passionate about delivering exceptional customer experiences.

Job Responsibilities

• Handle customer queries and concerns through calls, emails, and chat.
• Assist international customers by understanding their requirements and providing accurate solutions.
• Deliver professional, customer-focused service while maintaining high customer satisfaction.
• Follow defined processes, quality standards, and compliance guidelines.
• Maintain accurate customer records and documentation.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Achieve defined productivity and quality standards.

Candidate Requirements

• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Good listening, problem-solving, and decision-making abilities.
• Comfortable working in rotational shifts.
• Ability to work in a fast-paced and target-oriented environment.
• Graduates and Undergraduates can apply.
• Freshers and experienced candidates are welcome.

What You Can Expect

• Opportunity to work with international customers.
• Professional and growth-oriented work environment.
• Learning and development opportunities.
• Exposure to international customer service processes.
• Opportunity to build a long-term career in the customer service industry.

If you have excellent English communication skills and are looking for an opportunity to grow your career in international customer support, we would love to hear from you.