Customer Support Executive

WSNE Consulting Pvt. Ltd.; Dadri, Gurugram District, Delhi; On-site; INR 300,000 - 550,000; Full time

Benefits offered by this job

CAB facility

Transport allowance

Incentives

Rotational shifts

5 days workweek

Job summary

WSNE Consulting Pvt. Ltd. in Dadri, UP invites candidates for voice and non-voice processes. Freshers and experienced applicants with excellent English communication are welcome.

Roles include handling international calls, resolving queries, and ensuring quality customer experience. The position offers cab facility, transport allowance, and incentives in a fast-paced, target-driven environment.

Qualifications

• Freshers welcome with no prior experience.
• 6 months experienced candidates considered.
• 1+ year experienced candidates considered.
• Graduates and undergraduates eligible.
• Excellent communication is mandatory.

Responsibilities

• Handle inbound calls from international customers professionally.
• Understand queries and provide appropriate resolutions.
• Deliver high-quality customer experience on every interaction.
• Provide accurate information about products, services, accounts.
• Escalate complex issues to relevant teams when needed.
• Document and update customer details accurately in the system.
• Follow company policies, process guidelines, quality standards, and compliance requirements.
• Meet targets for customer satisfaction, quality, productivity and call handling.
• Demonstrate active listening and effective communication.
• Collaborate with internal teams for timely resolutions.

Skills

Verbal English

Customer service

Interpersonal skills

Problem solving

Active listening

Basic computer skills

Rotational shifts

Target driven

Education

Graduate or undergraduate eligible

Job description

We are hiring candidates for multiple voice and non-voice processes with excellent communication skills.

Eligibility Criteria

• Freshers: Candidates with no prior work experience can apply.
• 6 Months Experienced: Candidates with at least 6 months of documented work experience.
• 1+ Year Experienced: Candidates with one year or more of relevant experience.
• Qualification: Graduates and Undergraduates are eligible.
• Communication Skills: Excellent communication skills are mandatory.

Key Roles & Responsibilities

• Handle inbound calls from international customers in a professional and customer-friendly manner.
• Understand customer queries, concerns, and issues and provide appropriate resolutions.
• Deliver a high-quality customer experience on every interaction.
• Provide accurate information regarding products, services, accounts, or other customer-related concerns.
• Handle customer complaints efficiently and escalated complex issues to the relevant team when required.
• Maintain proper documentation and update customer details accurately in the system.
• Follow company policies, process guidelines, quality standards, and compliance requirements.
• Meet defined performance metrics, including customer satisfaction, quality, productivity, and call handling targets.
• Demonstrate active listening, problem-solving, and effective communication skills.
• Work closely with internal teams to ensure timely resolution of customer concerns.
• Maintain professionalism and a positive attitude while handling different types of customer interactions.

Preferred candidate profile

• Excellent verbal communication skills in English.
• Strong customer service and interpersonal skills.
• Good problem-solving and active listening abilities.
• Basic computer knowledge and ability to navigate multiple systems.
• Comfortable working in rotational shifts.
• Ability to work in a fast-paced, target-driven environment.
• Freshers and experienced candidates are welcome to apply.
• Previous experience in International Voice/Customer Support will be an added advantage.

Compensation & Benefits

• Salary: 3 LPA to 5.5 LPA, depending on experience, skills, and interview performance.
• Lucrative Incentives
• 5 days working with 2 rotational week offs.
• Rotational shifts.
• Both-side cab facility available.
• Candidates who do not avail the cab facility will receive a 4,000 monthly transport allowance.