Customer Support Executive

Yalamanchili Software Exports; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Yalamanchili Software Exports is seeking a customer support professional capable of handling inquiries, complaints, and product/service issues with professionalism. You will build trust with clients and teammates, use CRM systems to document interactions, and contribute to service delivery improvements.

Fresh graduates are welcome; strong English skills and multilingual capabilities (Kannada, Hindi) are valued to assist diverse clients.

Qualifications

• Bachelor's degree in any background.
• Fresh graduates welcome; no prior experience required.
• Excellent communication skills and professional attitude.
• English proficiency and multilingual abilities preferred (Kannada, Hindi).

Responsibilities

• Answer and make calls to clients to address inquiries, complaints, and product/service issues.
• Build lasting relationships with clients and team members based on trust and reliability.
• Utilize software databases, scripts, and tools effectively to manage customer interactions.
• Meet or exceed call center metrics such as response time, resolution rate, and customer satisfaction scores.
• Document customer interactions, feedback, and resolutions accurately in CRM systems for future reference.
• Provide product and service information clearly to customers, assisting them in decision-making.
• Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
• Manage high call volumes efficiently while prioritizing urgent issues.

Skills

Strong communication

Self-motivated

English proficiency

Kannada

Hindi

Education

Bachelor's degree

Job description

Role & responsibilities

• Answer and make calls to clients to address inquiries, complaints, and product/service issues.
• Build lasting relationships with clients and team members based on trust and reliability.
• Utilize software databases, scripts, and tools effectively to manage customer interactions.
• Meet or exceed call center metrics such as response time, resolution rate, and customer satisfaction scores.
• Participate in training and continuous learning opportunities to enhance knowledge of company policies, products, and services.
• Document customer interactions, feedback, and resolutions accurately in CRM systems for future reference.
• Provide product and service information clearly to customers, assisting them in decision-making.
• Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
• Manage high call volumes efficiently while prioritizing urgent issues.

Preferred candidate profile

• Bachelors degree in any background.
• Open to fresh graduates also; no prior experience required.
• Strong communication skills with a positive and professional attitude.
• Self-motivated and proactive, with the ability to work smart and efficiently.
• Proficiency in English and fluency in 23 additional languages preferred. (Kannada, Hindi)