Customer love Executive

Jobs Territory; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

Jobs Territory in Bengaluru is seeking a customer-first professional to handle both voice and non-voice support. You will be the first point of contact for customers, resolving queries, managing tickets, and ensuring quality interactions.

The role emphasizes clear communication, empathy, and the ability to multitask while using CRM tools. Freshers with strong communication are welcome to apply, with BPO experience considered a plus.

Qualifications

• Strong verbal and written communication skills.
• A calm, empathetic approach — especially with frustrated customers.
• Ability to multitask and stay composed under pressure.
• Basic computer proficiency and comfort with CRM tools.

Responsibilities

• Answer inbound calls and respond to emails with clarity and professionalism.
• Resolve customer queries, complaints, and requests on first contact wherever possible.
• Escalate complex issues to the right team and follow through to closure.
• Log all interactions accurately in the CRM.
• Meet SLAs consistently and maintain high call quality standards.
• Flag recurring customer pain points to help improve processes.

Skills

Verbal communication

Written communication

Empathy

Multitasking

CRM tools

Basic computer skills

BPO experience

Freshers welcome

Education

12th Pass

Graduate

Tools

CRM software

Job description

ABOUT THE ROLE

We're looking for a customer-first professional who can confidently handle both voice and non-voice support. You'll be the first point of contact for customers resolving queries, managing tickets, and making every interaction count.

WHAT YOU'LL DO

• Answer inbound calls and respond to emails with clarity and professionalism.
• Resolve customer queries, complaints, and requests on first contact wherever possible.
• Escalate complex issues to the right team and follow through to closure.
• Log all interactions accurately in the CRM.
• Meet SLAs consistently and maintain high call quality standards.
• Flag recurring customer pain points to help improve processes.

WHAT WE'RE LOOKING FOR

• Strong verbal and written communication skills.
• A calm, empathetic approach — especially with frustrated customers.
• Ability to multitask and stay composed under pressure.
• Basic computer proficiency and comfort with CRM tools.
• 12th pass or graduate in any discipline; BPO experience is a plus.
• Freshers with excellent communication skills are welcome to apply.