Customer Support Executive

CIEL Skills and Careers Pvt Ltd (a CIEL HR Group Company); Chennai; On-site; INR 201,000 - 290,000; Full time

Job summary

CIEL Skills and Careers Pvt Ltd (a CIEL HR Group Company) in Chennai is seeking a technically skilled and customer-oriented Customer Support Executive. You will use SQL and database concepts to diagnose issues and assist customers with software-related problems.

The role emphasizes strong communication, problem-solving, and the ability to clearly explain technical solutions to customers. Prior IT/software customer support experience is preferred, with a willingness to learn and adapt.

Qualifications

• 1–2 years of experience in customer support or technical support.
• Strong knowledge of SQL is mandatory.
• Good understanding of databases, queries, and data retrieval.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication abilities.
• Ability to explain technical issues clearly to customers.
• Customer-focused with a willingness to learn and adapt.

Responsibilities

• Handle customer queries and provide timely resolutions via calls, emails, or other channels.
• Troubleshoot technical issues and assist customers with software problems.
• Use SQL queries to retrieve, analyze, and validate data for issue resolution.
• Identify, investigate, and resolve customer-reported technical issues.
• Coordinate with internal technical and development teams to resolve complex issues.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Follow up with customers to ensure timely resolution and satisfaction.
• Document recurring issues and contribute to process improvements.

Skills

SQL

Customer support

Technical support

Education

B.Tech/B.E./BCA or similar technical qualification

Job description

Job Description:

Job Summary

We are looking for a technically skilled and customer-oriented Customer Support Executive with a strong understanding of SQL and database concepts. The ideal candidate should have a technical educational background and experience in customer support, preferably within the IT or software industry.

Key Responsibilities

• Handle customer queries and provide timely, effective resolutions through calls, emails, or other support channels.
• Troubleshoot technical issues and assist customers with software or application-related problems.
• Use SQL queries to retrieve, analyze, and validate data for issue resolution.
• Identify, investigate, and resolve customer-reported technical issues.
• Coordinate with internal technical and development teams to resolve complex issues.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Follow up with customers to ensure timely resolution and customer satisfaction.
• Document recurring issues and contribute to improving support processes.

Required Skills and Qualifications

• 1?2 years of experience in customer support or technical support.
• B.Tech, B.E., BCA, or a similar technical qualification.
• Strong knowledge of SQL is mandatory.
• Good understanding of databases, queries, and data retrieval.
• Strong troubleshooting and problem-solving skills.
• Good verbal and written communication skills.
• Ability to understand technical issues and explain solutions clearly to customers.
• Customer-focused attitude with a willingness to learn and adapt.

Preferred Candidate Profile

• Candidates with experience in the IT, software, or technology industry are preferred.
• Experience in application support, product support, or technical customer service will be an added advantage.
• Candidates who can combine technical knowledge with customer-handling skills are encouraged to apply.