Technical Support Executive

Uffizio; Valsad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Uffizio is seeking a technical support professional to assist clients with software applications, configurations, and best practices. The role emphasizes troubleshooting, documentation, and proactive issue monitoring within a client-facing support framework.

You will collaborate with development, DevOps, and QA teams to resolve complex issues and ensure timely responses in line with SLAs. This position is ideal for early-career professionals aiming to grow in a dynamic tech environment.

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• 0–3 years of experience in a technical support or application support role.
• Strong understanding of software applications, databases, and basic networking.
• Experience with ticketing tools and customer support workflows.
• Good analytical and problem-solving skills.

Responsibilities

• Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
• Diagnose, troubleshoot, and resolve application, device, and system-related issues.
• Monitor system alerts and proactively identify potential issues.
• Coordinate with development, DevOps, and QA teams for complex issue resolution.
• Maintain accurate documentation of issues, solutions, and troubleshooting steps.
• Assist clients with application usage, configurations, and best practices.
• Ensure adherence to SLAs and timely communication with clients.
• Perform basic database checks and validations as required.
• Support application updates, patches, and deployments when needed.

Skills

Technical support

Troubleshooting

Databases

Networking basics

Education

Bachelor’s degree in Computer Science, IT, or a related field

Tools

Ticketing tools

Job description

Key Responsibilities

• Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
• Diagnose, troubleshoot, and resolve application, device, and system-related issues.
• Monitor system alerts and proactively identify potential issues.
• Coordinate with development, DevOps, and QA teams for complex issue resolution.
• Maintain accurate documentation of issues, solutions, and troubleshooting steps.
• Assist clients with application usage, configurations, and best practices.
• Ensure adherence to SLAs and timely communication with clients.
• Perform basic database checks and validations as required.
• Support application updates, patches, and deployments when needed.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• 0–3 years of experience in a technical support or application support role.
• Strong understanding of software applications, databases, and basic networking.
• Experience with ticketing tools and customer support workflows.
• Good analytical and problem-solving skills.