Communications Executive

ThePilot.in; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

ThePilot.in is looking for a Customer Communications Coordinator who will manage customer interactions via the WhatsApp platform. The ideal candidate must possess excellent English communication skills and a customer-focused approach, ensuring timely responses to inquiries and effective coordination with internal teams.

This role requires strong organizational skills and multitasking abilities to handle multiple conversations at once. Proficiency in WhatsApp Business and other communication tools is essential for success in this position.

Qualifications

• Excellent written and spoken English communication skills.
• Strong interpersonal and customer service abilities.
• Highly organized with strong attention to detail.

Responsibilities

• Monitor and manage all incoming messages on the company's WhatsApp account.
• Respond promptly and professionally to routine customer inquiries.
• Coordinate with various departments to ensure a seamless customer experience.

Skills

Written and spoken English communication skills

Customer service abilities

Attention to detail

Problem-solving skills

Ability to multitask

Tools

WhatsApp Business

Microsoft Office

Google Workspace

Job description

Job Summary

We are seeking a highly organized and proactive Customer Communications Coordinator to manage customer interactions through the company's WhatsApp platform. The ideal candidate will have excellent written and spoken English communication skills, be customer-focused, and possess the ability to coordinate effectively with internal teams to ensure timely resolution of customer inquiries.

Key Responsibilities

• Monitor and manage all incoming messages on the company's WhatsApp account.
• Respond promptly and professionally to routine customer inquiries and provide accurate information.
• Identify queries that require specialist support and assign them to the appropriate team members or departments.
• Follow up with assigned employees to ensure customer issues are addressed and resolved within agreed timelines.
• Maintain clear and professional communication with customers throughout the resolution process.
• Prioritize urgent requests and elevate critical matters when necessary.
• Keep accurate records of customer interactions, assignments, and resolutions.
• Coordinate with various departments to ensure a seamless customer experience.
• Proactively identify recurring customer concerns and communicate feedback to management.
• Ensure all communications align with company standards and service expectations.

Requirements

• Excellent written and spoken English communication skills.
• Strong interpersonal and customer service abilities.
• Highly organized with strong attention to detail.
• Ability to multitask and manage multiple conversations simultaneously.
• Good problem-solving skills and the ability to remain calm under pressure.
• Proficiency in WhatsApp Business, Microsoft Office, Google Workspace, or similar communication tools.
• Ability to coordinate effectively with team members and follow up on outstanding tasks.
• Previous experience in customer service, administration, operations coordination, or a similar role is preferred.