Customer Relationship Executive

Powerline Enterprises; Central Delhi; On-site; INR 240,000 - 420,000; Full time

Job summary

Powerline Enterprises in Delhi is seeking a proactive Customer Relations Executive to handle daily customer calls, WhatsApp inquiries, and follow-ups. You will maintain relationships with existing customers and generate repeat business.

You will also coordinate with sales and warehouse teams for order processing and delivery updates, manage databases and reports, and inform customers about new stock, offers and deals. Strong communication and multitasking are essential.

Qualifications

• Excellent communication and negotiation skills.
• Basic proficiency in Excel and Google Sheets.
• Strong follow-up and customer-handling abilities.
• Ability to manage multiple customers and tasks efficiently.

Responsibilities

• Handle daily customer calls, WhatsApp inquiries and follow-ups.
• Maintain relationships with existing customers.
• Generate repeat business and develop new customer leads.
• Follow up on pending payments and outstanding collections.
• Maintain customer databases, sales records and follow-up reports.
• Coordinate with the sales and warehouse teams for order processing and delivery updates.
• Inform customers about new stock arrivals, offers and available deals.
• Ensure customer satisfaction and resolve basic queries.

Skills

Communication

Negotiation

Follow-up

Customer handling

Multitasking

Tools

Excel

Google Sheets

Job description

Role & responsibilities

• Handle daily customer calls, WhatsApp inquiries and follow-ups.
• Maintain relationships with existing customers.
• Generate repeat business and develop new customer leads.
• Follow up on pending payments and outstanding collections.
• Maintain customer databases, sales records and follow-up reports.
• Coordinate with the sales and warehouse teams for order processing and delivery updates.
• Inform customers about new stock arrivals, offers and available deals.
• Ensure customer satisfaction and resolve basic queries.

Preferred candidate profile

• Good communication and negotiation skills.
• Basic knowledge of Excel and Google Sheets.
• Strong follow-up and customer-handling skills.
• Ability to manage multiple customers and tasks.

Perks and benefits