Customer Service Executive

Ideal Talent Connect; Mandvi; On-site; INR 134,000 - 268,000; Full time

Job summary

Ideal Talent Connect in India is seeking a customer support associate to handle calls, WhatsApp, and emails, providing product and machine information to customers. You will resolve queries and complaints, coordinate with sales and service teams, and maintain accurate customer data in the CRM system.

Fluency in Hindi and Gujarati plus basic English will help you assist diverse clients. The role requires clear communication, teamwork, and the ability to manage several queries at once in a

Qualifications

• Strong verbal communication in Hindi, Gujarati and basic English.
• Basic computer skills including MS Excel and email.
• Experience in handling customer queries and CRM.

Responsibilities

• Handle customer calls, WhatsApp messages, and emails.
• Provide product/machine information to customers.
• Resolve customer queries, complaints, and service requests.
• Coordinate with sales and service teams.
• Maintain customer data in CRM/system.

Skills

Customer handling

Problem solving

Multitasking

Excellent communication

Hindi

Gujarati

Basic English

Tools

MS Excel

CRM

Email

Job description

• Handle customer calls, WhatsApp messages, and emails
• Provide product/machine information to customers
• Resolve customer queries, complaints, and service requests
• Coordinate with sales and service teams
• Maintain customer data in CRM/system
• Good communication (Hindi, Gujarati, Basic English)
• Basic computer knowledge (MS Excel, Email, CRM)
• Customer handling & problem-solving skills
• Ability to manage multiple queries