Customer Care Executive

Amora Home and Lifestyle; Greater Noida; On-site; INR 240,000 - 360,000; Full time

Job summary

Amora Home and Lifestyle is seeking a customer support specialist in Greater Noida to handle queries via email, WhatsApp, and calls. You will track orders, provide delivery updates, coordinate with logistics, and assist with exchanges and complaints to ensure high satisfaction.

The role requires strong English communication and comfort with Excel and basic systems, with a polite, patient, solution-oriented approach.

Qualifications

• Experience in e-commerce or customer support is preferred.
• Strong written and spoken English.
• Comfortable with Excel and basic systems.
• Polite, patient and solution-oriented.

Responsibilities

• Handle customer queries via email, WhatsApp, and calls.
• Manage order tracking, delivery updates, and issue resolution.
• Coordinate with logistics for dispatch, delays, and RTO cases.
• Assist customers with exchanges, complaints, and product guidance.
• Maintain response timelines and ensure high customer satisfaction.
• Update internal systems and maintain communication records.

Skills

Customer support

Email support

Written English

Communication

Excel

Tools

Excel

Job description

Role & responsibilities

Key Responsibilities

• Handle customer queries via email, WhatsApp, and calls
• Manage order tracking, delivery updates, and issue resolution
• Coordinate with logistics partners for dispatch, delays, and RTO cases
• Assist customers with exchanges, complaints, and product guidance
• Maintain response timelines and ensure high customer satisfaction
• Update internal systems and maintain communication records

Preferred candidate profile

• Experience: 35 years (E-commerce/customer support preferred)
• Good spoken and written English
• Comfortable with Excel and basic systems
• Polite, patient, and solution-oriented approach