Customer Support Executive

Thunder Nuts Llp; Central Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Thunder Nuts Llp in Delhi invites an experienced customer support specialist to join our D2C team. You will handle queries across WhatsApp, email, calls and social media, helping customers track orders and manage returns with a focus on accuracy and courtesy.

The role requires excellent English and Hindi, strong communication, problem-solving skills, and a proactive, organised mindset to ensure high customer satisfaction and smooth coordination with warehouse and logistics teams.

Qualifications

• 24 years of experience in customer support (D2C/e-commerce preferred).
• Excellent verbal and written communication skills.
• Proficient in English and Hindi.
• Familiarity with Shopify, NDR and customer support tools preferred.
• Good problem-solving skills and attention to detail.
• Patient, proactive, organised and customer-focused.

Responsibilities

• Handle customer queries across WhatsApp, email, calls and social media.
• Assist with order tracking, NDR, delivery, returns, refunds and replacements.
• Resolve customer complaints promptly and professionally.
• Coordinate with warehouse and logistics teams for order-related issues.
• Maintain accurate records of customer interactions and escalations.
• Ensure a positive customer experience and high customer satisfaction.

Skills

Customer support

Verbal communication

Written communication

English

Hindi

Problem solving

Attention to detail

Organised

Customer-focused

Tools

Shopify

NDR

Job description

Role & responsibilities

• Handle customer queries across WhatsApp, email, calls and social media.
• Assist with order tracking, NDR, delivery, returns, refunds and replacements.
• Resolve customer complaints promptly and professionally.
• Coordinate with warehouse and logistics teams for order-related issues.
• Maintain accurate records of customer interactions and escalations.
• Ensure a positive customer experience and high customer satisfaction.

Preferred candidate profile

• 24 years of experience in customer support (D2C/e-commerce preferred).
• Excellent verbal and written communication skills.
• Proficient in English and Hindi.
• Familiarity with Shopify, NDR and customer support tools preferred.
• Good problem-solving skills and attention to detail.
• Patient, proactive, organised and customer-focused.