Customer Support Executive

Re'equil india private limited; Chandigarh; On-site; INR 250,000 - 400,000; Full time

Job summary

Re'equil india private limited in Chandigarh is hiring a Customer Support Executive to handle inquiries via email, chat, calls, WhatsApp and social media. You will resolve issues within defined turnaround times and maintain accurate CRM records.

The role emphasizes professional, empathetic communication and adherence to the brand's tone. You will meet KPIs such as CSAT, SLA, AHT, First Response Time and Resolution Time, and escalate complex issues when needed.

Qualifications

• Bachelor's degree in any field.
• 1–3 years of experience in customer support (freshers welcome).
• Excellent verbal and written communication skills.
• Experience with CRM software and omni-channel support.
• Strong time management and organizational skills.
• Attention to detail and problem-solving abilities.

Responsibilities

• Handle customer inquiries via email, chat, calls, WhatsApp and social media.
• Resolve complaints with defined turnaround times and provide solutions.
• Maintain accurate customer records and update CRM systems.
• Escalate complex issues to relevant teams and follow up until resolution.
• Meet KPIs such as CSAT, SLA, AHT, First Response Time, and Resolution Time.
• Ensure interactions are professional, empathetic, and aligned with brand tone.
• Identify recurring issues and share feedback for process improvement.

Skills

Multichannel support

Customer service

Excellent communication

CRM software

MS Office / Excel

Time management

Problem solving

Education

Bachelor's degree in any field

Tools

CRM software

MS Office

WhatsApp/business tools

Job description

Re'equil india private limited | Full time

Customer Support Executive

1. Handle customer inquiries via email, chat ,incoming & outgoing calls, WhatsApp, and social media.

2. Resolve customer complaints and provide appropriate solutions within the defined turnaround time.

3. Maintain accurate customer records and update CRM systems.

4. Escalate complex issues to the relevant teams and follow up until resolution.

5. Meet defined KPIs such as CSAT, SLA, AHT, First Response Time, and Resolution Time.

6. Ensure all customer interactions are professional, empathetic, and aligned with the brand's tone of voice.

7. Identify recurring customer issues and share feedback with internal teams for process improvement.

Requirements

• Bachelor's degree in any field.
  
• 1–3 years of experience in customer support/customer service (freshers with excellent communication skills are welcome).
  
• Excellent verbal and written communication skills.
  
• Experience with CRM software and omni channel customer support.
  
• Strong time management, multitasking, and organizational skills.
  
• Attention to detail with a commitment to delivering high-quality customer service.
  
• Good problem-solving and interpersonal skills.
  
• Proficiency in Microsoft Excel and MS Office applications.