Customer Support Executive

Karsinfotech; Bengaluru; Sur place; INR 350 000 - 520 000; Plein temps

Résumé du poste

Karsinfotech in Bengaluru seeks a skilled Customer Support Executive with 2–4 years of experience to handle inquiries, resolve issues, and coordinate with vendors. The role focuses on improving customer satisfaction across channels and collaborating with internal teams to enhance the overall experience.

The ideal candidate will possess strong communication, analytical thinking, and attention to detail, with experience using customer support tools to maintain accurate records and deliver

Qualifications

• 2–4 years of experience in customer support or related roles.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced environment with multitasking.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Coordinate with vendors to ensure timely resolution of complaints.
• Develop and implement solutions to improve customer satisfaction.
• Collaborate with internal teams to enhance overall customer experience.
• Analyze customer feedback and suggest improvements.
• Provide excellent service through various communication channels.

Connaissances

Communication

Problem-solving

Analytical thinking

Vendor coordination

Relationship building

Attention to detail

Customer support tools

Outils

CRM software

Description du poste

We are looking for a skilled Customer Support Executive to join our team in Bengaluru. The ideal candidate will have 2-4 years of experience and excellent skills in customer engagement, vendor coordination, and blended process.

Roles and Responsibilities :

• Handle customer inquiries and resolve issues professionally.
• Coordinate with vendors to ensure timely resolution of customer complaints.
• Develop and implement effective solutions to improve customer satisfaction.
• Collaborate with internal teams to enhance overall customer experience.
• Analyze customer feedback and suggest improvements.
• Provide exceptional customer service through various communication channels.

Job Requirements :

• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong analytical and critical thinking skills.
• Experience with customer support software and tools.
• Ability to build strong relationships with customers and vendors.
• Strong attention to detail and ability to maintain accurate records.
• Competitive salary and benefits will be offered to the right candidate.