Customer Support Specialist

TP; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Teleperformance in Bengaluru is seeking an experienced Operations Customer Expert to join the team. The role requires 2-7 years of experience in customer service, operations, or related fields, with a focus on resolving complex issues and improving processes.

The position emphasizes collaboration with internal teams, strong problem-solving abilities, and exceptional communication across multiple channels to ensure high customer satisfaction.

Qualifications

• Strong knowledge of customer service principles and practices.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Effective communication and interpersonal skills.

Responsibilities

• Manage and resolve complex customer complaints and issues professionally.
• Develop and implement process improvements to enhance customer satisfaction and efficiency.
• Collaborate with internal teams to ensure seamless operations and effective issue resolution.
• Analyze customer feedback and suggest changes to improve overall customer experience.
• Provide exceptional customer service through various communication channels.
• Identify and escalate potential issues to senior management as needed.

Skills

Customer service

Communication

Analytical skills

Prioritization

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Operations Customer Expert to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in customer service, operations, or a related field.

Roles and Responsibility

• Manage and resolve complex customer complaints and issues professionally.
• Develop and implement process improvements to enhance customer satisfaction and efficiency.
• Collaborate with internal teams to ensure seamless operations and effective issue resolution.
• Analyze customer feedback and suggest changes to improve overall customer experience.
• Provide exceptional customer service through various communication channels.
• Identify and escape potential issues to senior management as needed.

Job Requirements

• Strong knowledge of customer service principles and practices.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Effective communication and interpersonal skills.
• Experience with customer relationship management software and tools.
• Strong attention to detail and organizational skills.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.