Team Lead

TP; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

TP is seeking a highly skilled Team Lead to join their customer support team in Bengaluru. The successful candidate will manage a team of representatives to ensure high levels of customer satisfaction.

Key responsibilities include leading the team, developing training programs, and resolving customer complaints. Proven experience in team management and strong leadership skills are essential. The position is based in Bengaluru, Karnataka.

Qualifications

• Minimum of 2 years experience in customer service and team management.
• Strong leadership and motivational skills.
• Excellent problem-solving abilities in complex situations.

Responsibilities

• Manage and lead a team of customer support representatives.
• Develop and implement training programs for team performance.
• Monitor and evaluate team performance, providing coaching.

Skills

Customer service experience

Team management

Leadership

Communication

Analytical skills

Problem-solving

Organizational skills

CRM software proficiency

Job description

We are looking for a highly skilled and experienced Team Lead to join our team in Bengaluru.

Roles and Responsibility

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement effective training programs to enhance team performance and productivity.
• Monitor and evaluate team member performance, providing coaching and feedback as needed.
• Collaborate with other departments to ensure seamless operations and resolve customer complaints.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Ensure compliance with company policies and procedures, maintaining high standards of quality and integrity.

Job Requirements

• Proven experience in customer service and team management, with a minimum of 2 years of experience.
• Strong leadership and communication skills, with the ability to motivate and inspire team members.
• Excellent problem-solving and analytical skills, with the ability to handle complex customer issues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong attention to detail, with excellent organizational and time management skills.
• Experience with CRM software and teleperformance tools, demonstrating a strong understanding of customer relationship management principles.