Technical Support Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 is seeking a Technical Support Executive to join our team in Karnataka or Andhra Pradesh. The role involves handling customer inquiries, troubleshooting software and hardware issues, and ensuring a seamless support experience.

You will document interactions and collaborate with teams to resolve complex problems, while staying updated on product knowledge to deliver excellent service.

Qualifications

• Strong understanding of technical support processes and customer service principles.
• Excellent verbal communication skills, with the ability to convey technical information clearly to non-technical users.
• Problem-solving skills and the ability to think critically under pressure.

Responsibilities

• Respond to customer inquiries via voice calls, providing timely and accurate information regarding technical issues.
• Troubleshoot and resolve technical problems related to software and hardware, ensuring minimal disruption to the customer's experience.
• Document all interactions with customers in the support ticketing system, maintaining accurate records of issues and resolutions.
• Collaborate with other team members and departments to elevate complex issues and ensure a seamless support experience.
• Stay updated on product knowledge and technical skills to provide the best support possible.

Skills

Technical support processes

Verbal communication

Problem solving

Troubleshooting

Customer-focused

Job description

We are seeking a dedicated Technical Support Executive to join our team in Karnataka or Andhra Pradesh. The ideal candidate will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively. This role is crucial in maintaining customer satisfaction and fostering long-term relationships with our clients.

Key Responsibilities:

• Respond to customer inquiries via voice calls, providing timely and accurate information regarding technical issues.
• Troubleshoot and resolve technical problems related to software and hardware, ensuring minimal disruption to the customer's experience.
• Document all interactions with customers in the support ticketing system, maintaining accurate records of issues and resolutions.
• Collaborate with other team members and departments to elevate complex issues and ensure a seamless support experience.
• Stay updated on product knowledge and technical skills to provide the best support possible.

Required Skills:

• Strong understanding of technical support processes and customer service principles.
• Excellent verbal communication skills, with the ability to convey technical information clearly to non-technical users.
• Problem-solving skills and the ability to think critically under pressure.
• Familiarity with common software and hardware issues, as well as troubleshooting techniques.
• A customer-centric attitude with a passion for helping others.

If you are a motivated individual looking to start your career in technical support, we encourage you to apply. This is an excellent opportunity to gain valuable experience in a dynamic environment.