Customer Support Executive

Cahoot; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Cahoot in Bengaluru is seeking a Customer Relationship Executive to build profitable relationships with key customers and oversee relationships handled by your team.

You will resolve complaints quickly, keep clients updated on products to drive sales, and pursue upsell and cross-sell opportunities while coordinating with managers to plan strategically.

Qualifications

• 0-2 years of experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Responsibilities

• Build and maintain profitable relationships with key customers.
• Oversee the relationship with customers handled by your team.
• Resolve customer complaints quickly and efficiently.
• Keep customers updated on the latest products to increase sales.
• Expand the customer base by upselling and cross-selling.
• Understand key customer needs and address them.
• Meet with managers to plan strategically.
• Conduct business reviews using CRM programs.
• Know your competition and strategies accordingly.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Team player with leadership

Education

Bachelor's degree in Administration or related field

Tools

MS Office

Job description

Job Opening: Customer Relationship Executive

Location: Bangalore

Customer Relationship Executive Responsibilities:

• Build and maintaining profitable relationships with key customers.
• Oversee the relationship with customers handled by your team.
• Resolve customer complaints quickly and efficiently.
• Keep customers updated on the latest products in order to increase sales.
• Expand the customer base by upselling and cross-selling.
• Understand key customer individual needs and addressing these.
• Meet with managers in the organisation to plan strategically.
• Conduct business reviews using CRM programs.
• Know your competition and strategies accordingly.

Customer Relationship Executive Requirements:

• A minimum of 0-2 years experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• A bachelor’s degree in Administration or related field.