Customer Relationship Executive

Milestone Career Planner; Ernakulam; On-site; INR 200,000 - 300,000; Full time

Job summary

Milestone Career Planner is seeking a Customer Relationship Executive to manage client interactions, address queries, and nurture relationships with existing and potential clients.

You will handle inquiries via calls and messages, coordinate with internal teams, maintain records, and support retention and business development efforts. Freshers with strong communication are welcome.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-handling and follow-up skills.
• Basic knowledge of MS Office/CRM tools.
• Experience in customer service or CRE preferred; freshers may apply.

Responsibilities

• Handle customer enquiries through calls, messages, and other channels.
• Build and maintain positive relationships with clients.
• Understand customer requirements and provide solutions.
• Follow up with clients and ensure timely resolution of queries.
• Coordinate with internal teams to address concerns.
• Maintain customer records and update follow-ups.
• Support customer retention and business development activities.

Skills

Communication skills

Interpersonal skills

CRM tools

Freshers welcome

Tools

MS Office

CRM tools

Job description

Customer Relationship Executive (CRE)

Location

Job Type: Full-time

Job Description

We are looking for a Customer Relationship Executive to manage client interactions, address customer queries, and maintain strong relationships with existing and potential clients.

Key Responsibilities

• Handle customer enquiries through calls, messages, and other communication channels.
• Build and maintain positive relationships with clients.
• Understand customer requirements and provide appropriate solutions.
• Follow up with clients and ensure timely resolution of queries.
• Coordinate with internal teams to address customer concerns.
• Maintain customer records and update follow-up details.
• Support customer retention and business development activities.

Requirements

• Good communication and interpersonal skills.
• Strong customer-handling and follow-up skills.
• Basic knowledge of MS Office/CRM tools.
• Prior experience in customer service, CRE, or IT-related role is preferred.
• Freshers with good communication skills may also apply.