Customer Relationship Executive

InstaAstro; Ghaziabad District; On-site; INR 279,000 - 390,600; Full time

Job summary

A customer service-focused company is looking for a Customer Relationship Executive in Ghaziabad. The ideal candidate should have at least 1 year of experience, excellent communication skills, and a customer-oriented approach. Responsibilities include building customer relationships, addressing concerns, maintaining records, and collaborating with internal teams to enhance service delivery. This is an onsite role, with an immediate joining date.

Qualifications

• Minimum 1 year of experience in customer handling or similar role.
• Very good verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-focused approach with a positive attitude.

Responsibilities

• Build and maintain strong relationships with customers.
• Handle customer queries, concerns, and follow-ups professionally.
• Maintain accurate customer records using CRM tools.
• Coordinate with internal teams for smooth service delivery.
• Collect customer feedback and improve customer experience.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Customer-focused approach

Tools

CRM systems

Job description

Customer Relationship Executive

Joining: Immediate

Job Summary

We are looking for a Customer Relationship Executive with minimum 1 year of experience and excellent communication skills. The ideal candidate will be responsible for building strong customer relationships, ensuring customer satisfaction, and supporting business growth through effective communication.

Key Responsibilities

• Build and maintain strong relationships with customers
• Handle customer queries, concerns, and follow-ups professionally
• Maintain accurate customer records using CRM tools
• Coordinate with internal teams to ensure smooth service delivery
• Collect customer feedback and work on improving customer experience

Required Skills & Qualifications

• Minimum 1 year of experience in customer handling or a similar role
• Very good verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Customer-focused approach with a positive attitude
• Basic knowledge of CRM systems is a plus

Additional Requirements

• Commute to this job’s location
• Working in an onsite setting

Location

Ghaziabad, Uttar Pradesh, India

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